Nortel Networks NN43001-106 Manual do Utilizador

Nortel Communication Server 1000Features and ServicesFundamentals — Book 2 of6 (C)NN43001-106.

10 ContentsChina - Toll Call Loss Plan 115Departmental Listed Directory Number 115Dial Access to Group Calls 115Call Forward Busy 115Dial Access to Gr

100 Call Forward All CallsSpecial prefix SPRE access codesSPRE access codes cannot be used as CFW DNs. If an attempt is made toprogram SPRE access code

Feature implementation 1014. "LD 57 - Add/change Flexible Feature Codes for Internal Call Forward."(page 103)Add/change Flexible Feature Cod

102 Call Forward All CallsPrompt Response DescriptioncuFormat for Small System and Media Gateway 1000B where c =card and u = unit.FTR CFW xx yyyy...y

Feature operation 103LD 57 - Add/change Flexible Feature Codes for Internal Call Forward.Prompt Response DescriptionREQ NEW CHG OUT Add, change, or re

104 Call Forward All CallsTo cancel Internal Call Forward:•Press Internal Call Forward.To forward calls from an analog (500/2500 type) telephone:Step

105Call Forward and Busy StatusContentsThe following are topics in this section:"Feature description" (page 105)"Operating parameters&q

106 Call Forward and Busy Status•Call Forward deactivated and not busy or•Call Forward deactivated and busyThe BFS key also acts as an Autodial (ADL)

Feature interactions 107Feature interactionsAttendant and Network-Wide Remote Call ForwardWhen the call forward status of a BFS station is changed fro

108 Call Forward and Busy StatusFlexible Feature Code Boss Secretarial FilteringIf the secretary telephone is a Meridian 1 proprietary telephone, or a

Feature implementation 109LD 15 - Activate the Call Forward and Busy Status mode of operation.Prompt Response DescriptionREQ: NEWCHGAdd new data.Chang

Contents 11Call Waiting Redirection 123Conference 123Direct Inward Dialing (DID) 123Group Hunting Queuing Limitation Enhancement 123ISDN Semi Permanen

110 Call Forward and Busy StatusFeature operationCall Forward StatusWith FKA, the default, selected Party A’s Call Forward (CFW) key-lamp orkey-LCD pa

Feature operation 111Party A’s Call ForwardParty A’stelephoneDeactivated ActivatedIdle Dark Wink = Fast FlashBusyLit FlashDark indicates lamp or LCD i

112 Call Forward and Busy StatusNortel Communication Server 1000Features and Services Fundamentals — Book 2 of 6 (C)NN43001-106 02.04 StandardRelease

113Call Forward BusyContentsThis section contains information on the following topics:"Feature description" (page 113)"Operating parame

114 Call Forward BusyCall Detail Recording on Redirected Incoming CallsThe Call Detail Recording on Redirected Incoming Calls feature does notaffect h

Feature interactions 115China - Toll Call Loss PlanToll pad switching is also provided after call forwarding has been completed.When the toll call is

116 Call Forward BusyHuntingWhen a telephone is busy, an incoming call hunts only if Hunting is allowedfor that telephone. If all the steps in the hun

Feature implementation 117Trunk BarringIf an Originating Trunk Connection is forwarded to a barred route, it receivesthe intercept treatment specified

118 Call Forward BusyPrompt Response DescriptioncuFormat for Small System and Media Gateway 1000B where c =card and u = unit.CLS (FBD) FBA (Deny) allo

119Call Forward by Call TypeContentsThis section contains information on the following topics:"Feature description" (page 119)"Operatin

12 ContentsCall Forward No Answer, Second Level 141Contents 141Feature description 141Operating parameters 143Feature interactions 143Automatic Timed

120 Call Forward by Call TypeCFCT is allowed or denied for each telephone in LD 10 or LD 11 withClass of Service (CFTA/CFTD). If CFCT is allowed (CFTA

Feature interactions 121If an incoming call has been modified by Call Forward All Calls or Hunting,the Class of Service and forwarding DN are obtained

122 Call Forward by Call TypeCall Forward No Answer, Second LevelTo implement CFCT for Second Level Call Forward No Answer eligiblecalls, the originat

Feature interactions 123The CCP code can also be stored on the forwarding DN. If the CPP isrequested on the forwarding DN, the Privacy Indicator is ou

124 Call Forward by Call TypeISDN Semi Permanent Connections for AustraliaISPC calls are handled according to the configuration of the routeassociated

Feature implementation 125Trunk BarringIf an Originating Trunk Connection is forwarded to a barred route, it receivesthe intercept treatment specified

126 Call Forward by Call TypePrompt Response Description- FNAL (HNT)ATTNOFDNTreatment for incoming internal calls.- CFNA 1-(4)-15 Number of ringing cy

Feature operation 127Prompt Response Descriptionl s c u Format for Large System and CS 1000E system,where l = loop, s = shelf, c = card, u = unit.cuFo

128 Call Forward by Call TypeNortel Communication Server 1000Features and Services Fundamentals — Book 2 of 6 (C)NN43001-106 02.04 StandardRelease 5.5

129Call Forward Destination DeactivationContentsThis section contains information on the following topics:"Feature description" (page 129)&q

Contents 13Automatic Timed Reminders 154Call Detail Recording on Redirected Incoming Calls 154Call Forward All Calls 154Call Forward by Call Type 154C

130 Call Forward Destination DeactivationFigure 1Call Forward Destination Deactivation CapabilityOperating parametersThe feature is applicable to all

Feature interactions 131CFDD can be activated on proprietary, ISDN Basic Rate Interface andAnalog (500/2500 type) telephones by dialing the CFDD FFC.

132 Call Forward Destination DeactivationCall Forward, RemoteRemote Call Forward (RCFW) and Call Forward Destination Deactivation(CFDD) provide the sa

Feature implementation 133Prompt Response Description0-31Range for Small System MediaGateway 1000B...- FFCS YES Change end of dialing digits.- - STRL

134 Call Forward Destination DeactivationLD 18 - Configure Call Forward Destination Deactivation FFC on 16-button DTMF telephone.Prompt Response Descri

Feature operation 1352. If the originator’s call forward DN does not match the active DN ofthe destination, then an overflow tone is provided to the de

136 Call Forward Destination DeactivationNortel Communication Server 1000Features and Services Fundamentals — Book 2 of 6 (C)NN43001-106 02.04 Standar

137Call Forward External DenyContentsThis section contains information on the following topics:"Feature description" (page 137)"Operati

138 Call Forward External DenyNetwork (ESN) Location Codes, non-message center Automatic CallDistribution (ACD) numbers, Call Park numbers, and Direct

Feature implementation 139Call Forward All CallsThis feature overrides other Call Forward All Calls parameters. For example,if Call Forward to Trunk A

14 ContentsTask summary list 161Feature operation 164Call Forward Save on SYSLOAD 165Contents 165Feature description 165Operating parameters 165Featur

140 Call Forward External DenyAllow/deny Call Forward External Deny for analog (500/2500 type)telephones.2. "LD 11 - Allow/deny Call Forward Exte

141Call Forward No Answer, Second LevelContentsThis section contains information on the following topics:"Feature description" (page 141)&qu

142 Call Forward No Answer, Second Level•If the original call is extended by the attendant console, Attendant Recalloccurs.Second Level Call Forward N

Feature interactions 143•Call Forward No Answer, and•Attendant Recall.The order of precedence for activation of Second Level Call Forward NoAnswer is

144 Call Forward No Answer, Second LevelCall Forward by Call TypeTo implement Call Forward by Call Type for Second Level Call Forward NoAnswer eligibl

Feature interactions 145DNDR time for a particular telephone, CFNA will forward this call before anySCN/MCN keys can ring on this telephone. Note that

146 Call Forward No Answer, Second LevelIt is recommended that DN Message Center stations be denied CFNA,Call Forward Busy (CFB), Call Forwarding (CFW

Feature implementation 147Slow Answer RecallWhen a Call Forward No Answer call is unanswered at a telephone eligiblefor Second Level Call Forward No A

148 Call Forward No Answer, Second LevelLD 15 - Assign Message Center to allow the Message Waiting indication.Prompt Response DescriptionREQ: CHG Chan

Feature operation 149Prompt Response DescriptionFDNxxx...xFlexible Call Forward No Answer DN.CLS (FND) FNA(MWD) MWA(SFD) SFA(Deny) allow Forward No An

Contents 15Do Not DisturbHunting 173Flexible Voice/Data Terminal Number 173Network Intercom 173Phantom Terminal Numbers (TNs) 173Recorded Announcement

150 Call Forward No Answer, Second LevelNortel Communication Server 1000Features and Services Fundamentals — Book 2 of 6 (C)NN43001-106 02.04 Standard

151Call Forward No Answer/Flexible CallForward No AnswerContentsThis section contains information on the following topics:"Feature description&qu

152 Call Forward No Answer/Flexible Call Forward No Answertelephone that does not answer within the specified number of ring cyclesis forwarded to the

Feature interactions 153Incoming calls on private lines with the Restricted Call Modification optionenabled are not forwarded.Flexible Call Forward No

154 Call Forward No Answer/Flexible Call Forward No AnswerAutomatic Call DistributionThe Flexible Call Forward No Answer operation does not apply to A

Feature interactions 155Call Forward No Answer, Second LevelSecond Level Call Forward No Answer applies to the Hunt and Flexible CallForward No Answer

156 Call Forward No Answer/Flexible Call Forward No Answerexample, at the tandem node) from being displayed on the terminatingtelephone. In this case,

Feature interactions 157Direct Inward Dialing Call Forward No Answer TimerCall Forward No Answer takes precedence over the Message Centerfeature.Elect

158 Call Forward No Answer/Flexible Call Forward No AnswerHuntingHunting may result in the presentation of a call to a telephone that isdifferent from

Feature interactions 159Multi-Party OperationsFor Call Transfer with Ring No Answer (RGNA) if the user has selected anoption other than Standard, the

16 ContentsAttendant Blocking of DN 188Automatic Call Distribution 188Attendant Barge-inAttendant Busy VerifyAttendant Break-in 188Basic Rate Interfac

160 Call Forward No Answer/Flexible Call Forward No AnswerNight Service enhancementsAny call which has been presented to the Attendant Overflow Positio

Feature implementation 161Trunk BarringIf an Originating Trunk Connection is forwarded to a barred route, it receivesthe intercept treatment specified

162 Call Forward No Answer/Flexible Call Forward No AnswerPrompt Response Description- ICI xx CFN Attendant Incoming Call Indicator for Call Forward N

Feature implementation 163LD 11 - Add/change Flexible Call Forward No Answer for Meridian 1 proprietary telephones.Prompt Response DescriptionREQ: CHG

164 Call Forward No Answer/Flexible Call Forward No AnswerPrompt Response DescriptionCLS (FND) FNA (Deny) allow CFNA.HUNTxxxxHunt DN where a No Answer

165Call Forward Save on SYSLOADContentsThis section contains information on the following topics:"Feature description" (page 165)"Opera

166 Call Forward Save on SYSLOADCall Forward by Call TypeThe Call Forward status of each telephone can be saved as part of the datadump routine and re

167Call Forward to Trunk RestrictionContentsThis section contains information on the following topics:"Feature description" (page 167)"

168 Call Forward to Trunk RestrictionFeature packagingInternational Supplementary Features (SUPP) package 131.Feature implementationLD 16 - Create or

169Call Forward, Internal CallsContentsThis section contains information on the following topics:"Feature description" (page 169)"Opera

Contents 17Network 194Call Hold, Deluxe 195Contents 195Feature description 195Operating parameters 196Feature interactions 196Attendant Administration

170 Call Forward, Internal Calls•an attendant-originated call•a conference call•a Group Call feature initiated call•an incoming trunk call over a trun

Feature interactions 171If an Internal CFW call is rejected, a display message is given if thetelephone is digital and has a digit display module (thi

172 Call Forward, Internal CallsIf the customer option is set to Call Forward Reminder Tone Denied (CFRD),whenever an analog (500/2500 type) telephone

Feature interactions 173The CCP code can also be stored on the forwarding DN. If the CPP isrequested on the forwarding DN, the Privacy Indicator is ou

174 Call Forward, Internal CallsRecovery on Misoperation of Attendant ConsoleCall Forward takes precedence over the Misoperation feature.Remote Call F

Feature operation 175Prompt Response DescriptionTYPE:500Telephone type.FTR ICF 4-(16)-23XICFAllow Internal CFW for the specified telephone and the max

176 Call Forward, Internal Calls2Dial the number where calls are to be forwarded.3Press the ICF key.—End—To cancel Internal CFW from a Meridian 1 prop

177Call Forward, Remote (Attendant andNetwork Wide)ContentsThis section contains information on the following topics:"Feature description" (

178 Call Forward, Remote (Attendant and Network Wide)A new optional customer-based password is introduced for attendant RCFWoperation. This password i

Feature interactions 179The call forwarded destination can use the Remote Call Forwarddeactivation FFC as well as CFDD to deactivate the Call Forward

18 ContentsFeature operation 207Call Hold, Permanent 209Contents 209Feature description 209Operating parameters 209Feature interactions 210Attendant B

180 Call Forward, Remote (Attendant and Network Wide)As the data blocks associated with Phantom TNs match those of standardanalog (500/2500 type) tele

Feature implementation 181Feature packagingThe Attendant Remote Call Forward (ARFW) package 253 must beprovisioned to activate the Attendant-based RCF

182 Call Forward, Remote (Attendant and Network Wide)Configure the attendant console RFW key.7. "LD 15 - Configure the Attendant RCFW password.&quo

Feature implementation 183Prompt Response DescriptionCODE RCFD Remote Call Forward Deactivate.RCFDxxxx = RCFD code.CODE RCFV Remote Call Forward Verif

184 Call Forward, Remote (Attendant and Network Wide)LD 12 - Configure the attendant console RFW key.Prompt Response DescriptionREQ NEWCHGAdd new data.

Feature operation 185Feature operationNetwork Wide Set-based Remote Call ForwardFrom the remote set dial:Step Action1FCC RCFA code.2SCPW for the set t

186 Call Forward, Remote (Attendant and Network Wide)If a password is not required, the console display will show the DNof the set to be forwarded fol

187Call Forward/Hunt Override Via FlexibleFeature CodeContentsThe following are topics in this section:"Feature description" (page 187)"

188 Call Forward/Hunt Override Via Flexible Feature CodeOperating parametersThe Call Forward/Hunt Override FFC can only be used in pre-dial modefrom a

Feature interactions 189Using post-dial Break-in after dialing the Call Forward/Hunt Override FFC ispossible after encountering a busy set, if Break-i

Contents 19Call Forward 219Call Page Network Wide 219Call Park on Unsupervised Trunks 219Call Party Name Display 219Call Pickup 219Call Pickup Network

190 Call Forward/Hunt Override Via Flexible Feature Codefeature is overridden by the CFHO feature. The incoming call will continueto be given Call Wai

Feature interactions 191Idle Extension NotificationThis feature can be used even if the Call Forward/Hunt Override Via FFCfeature is activated. When a

192 Call Forward/Hunt Override Via Flexible Feature CodeRing Again No AnswerNetwork Ring Again No AnswerUsing the Ring Again No Answer feature is poss

Feature implementation 1934. "LD 18 - Configure ABCD key for the Forward/Hunt Override Via FFCfeature." (page 193)Configure ABCD key for the F

194 Call Forward/Hunt Override Via Flexible Feature CodePrompt Response DescriptionA CFHO CFHO is assigned to key A.B CFHO CFHO is assigned to key B.C

195Call Hold, DeluxeContentsThis section contains information on the following topics:"Feature description" (page 195)"Operating parame

196 Call Hold, DeluxeOperating parametersExclusive Hold has priority over Individual Hold. If a telephone is equippedwith Exclusive Hold, the other te

Feature implementation 197Called Party Control on Internal CallsThe calling party and called party can put either party on hold. However,the calling p

198 Call Hold, Deluxe2. "LD 10 - Enable/disable Exclusive Hold for analog (500/2500 type)telephones" (page 198)Enable/disable Exclusive Hold

Feature operation 199Feature operationNo specific operating procedures are required to use this feature.Nortel Communication Server 1000Features and Se

Document status: StandardDocument version: 02.04Document date: 9 May 2008Copyright © 1994–2008, Nortel NetworksAll Rights Reserved.Sourced in CanadaLE

20 ContentsAutomatic Call Distribution (ACD) 228Call Hold, DeluxeCall Hold, Permanent 228Call Park 228Camp-On 228Feature packaging 228Feature implemen

200 Call Hold, DeluxeNortel Communication Server 1000Features and Services Fundamentals — Book 2 of 6 (C)NN43001-106 02.04 StandardRelease 5.5 9 May 2

201Call Hold, Individual Hold EnhancementContentsThis section contains information on the following topics:"Feature description" (page 201)&

202 Call Hold, Individual Hold EnhancementWith the Release Option allowed (HRLA), if the user is the only activemember of the single line MADN on the

Feature interactions 203If the single line MADN member is an analog (500/2500 type) set, the lampoption only applies when Permanent Hold is initiated

204 Call Hold, Individual Hold EnhancementWhen the Release Option is allowed (HRLA) and the user presses the Holdkey on an active single line MADN in

Feature implementation 205Transfer (TRN)For Meridian 1 proprietary sets with the Release Option allowed (HRLA),the transfer feature is disabled on the

206 Call Hold, Individual Hold EnhancementPrompt Response DescriptionHRLA Individual Hold Release Option Allowed.HRLD = Individual Hold Release Option

Feature operation 207Prompt Response Description...KEY xx SCR yyyy Single Call Ringing key, where:xx = key numberSCR = Single Call Ringingyyyy = DNKEY

208 Call Hold, Individual Hold EnhancementNortel Communication Server 1000Features and Services Fundamentals — Book 2 of 6 (C)NN43001-106 02.04 Standa

209Call Hold, PermanentContentsThis section contains information on the following topics:"Feature description" (page 209)"Operating par

Contents 21Meridian Mail Voice Mailbox Administration 238Meridian 911 238Network Intercom 239Override 239Slow Answer Recall 239Voice Call 239Feature p

210 Call Hold, PermanentTwo parties, connected trunk-to-trunk, can activate Permanent Hold at thesame time if they both have the feature defined. After

Feature packaging 211Camp-On, ForcedOverride, EnhancedOverride, PriorityNeither held calls nor telephones with calls on hold can be camped on oroverri

212 Call Hold, PermanentFeature implementationTask summary listThe following is a summary of the tasks in this section:1. "LD 15 - Enable/disable

Feature operation 213The Permanent Hold timer begins.To retrieve a held call, lift the handset.Nortel Communication Server 1000Features and Services F

214 Call Hold, PermanentNortel Communication Server 1000Features and Services Fundamentals — Book 2 of 6 (C)NN43001-106 02.04 StandardRelease 5.5 9 Ma

215Call ParkContentsThis section contains information on the following topics:"Feature description" (page 215)"Operating parameters&quo

216 Call ParkPark the call, then page the person called. The person called then picksup the call directly or through the attendant. Call Park also ena

Feature interactions 217Private lines, attendant DNs, Automatic Call Distribution (ACD), and DirectInward System Access (DISA) DNs are not valid park

218 Call ParkAccessing telephone Class of ServiceParked call typeFRE FR1 FR2DID Trunk denied denied deniedTIE trunk allowed allowed deniedAdvice of Ch

Feature interactions 219Call Detail Recording (CDR)Call Detail Recording (CDR) records for Call Park are similar to the startand end records generated

22 ContentsFeature operation 252Call Pickup, Directed 253Contents 253Feature description 253Operating parameters 254Feature interactions 254Automatic

220 Call ParkCall WaitingA recall of a parked call is not presented in the Call Waiting mode. If aninternal telephone is in the parked state, Call Wai

Feature interactions 221Do Not DisturbCalls can be parked on telephone DNs that are in the Do Not Disturb mode(DND). Telephones in the DND mode can pa

222 Call ParkIntercept Computer Dial from Directory - Pre-dial OperationAn attendant can park a call in the following manner:•Press the Call Park key

Feature implementation 223Privacy ReleaseWhen a call from a Meridian 1 proprietary telephone is parked, thattelephone cannot activate Privacy Release.

224 Call Park4. "LD 11 - Add or change a Call Park key on Meridian 1 proprietarytelephones." (page 225)Add or change a Call Park key on Meri

Feature operation 225Prompt Response DescriptionTYPE:500Telephone type.TN Terminal numberl s c u Format for Large System and CS 1000E system,where l =

226 Call Park—End—To park a call on an extension other than the System Park extension, followthese steps:Step Action1Press Park.2Enter the extension n

227Call Park on Unsupervised TrunksContentsThis section contains information on the following topics:"Feature description" (page 227)"O

228 Call Park on Unsupervised TrunksFeature interactionsAttendant Calls Waiting IndicationIf all the attendants are busy and a Call Park Recall occurs

Feature operation 229Prompt Response Description...DCTI (0)-511 Time, in seconds, that an extension is allowed to ring or be onhold or Call Park befor

Contents 23Call Forward All CallsCall Forward, InternalCall Forward/Hunt Override Via FFC 268Call Forward by Call TypeHunting by Call Type 268Call For

230 Call Park on Unsupervised TrunksNortel Communication Server 1000Features and Services Fundamentals — Book 2 of 6 (C)NN43001-106 02.04 StandardRele

231Call Party Name DisplayContentsThis section contains information on the following topics:"Feature description" (page 231)"Operating

232 Call Party Name DisplayMulti-Language CPND displays the party’s name in Roman/English orKatakana (Japanese alphabet) characters on Meridian modula

Feature description 233The NAME prompt in LDs 10, 11, and 95 accepts first name, a comma asa separator, and last name (such as Mary,Smith). CPND also s

234 Call Party Name Displaydisplayed is more than 40, an arrow appears in the upper right cornerof the display. The arrow alerts the user that more in

Feature interactions 235If the call destination is a trunk or a telephone type other than Meridianmodular, the name is translated into the ASCII equiv

236 Call Party Name DisplayAutomatic Call Distribution (ACD) Dialed Number Identification Services(DNIS)If an incoming trunk call from a route with DNI

Feature interactions 237Calling Party PrivacyIn current operations, if the International Supplementary Features (SUPP)package 131 is not equipped in t

238 Call Party Name DisplayEnd-to-End SignalingWhen entered after a call is answered, EES digits are displayed immediatelyfollowing the CPND name of t

Feature implementation 239Network IntercomHot Type I calls display names the same as a normal call.Hot Type I calls that become a normal call indicate

24 ContentsGroup Call 277Group Hunt 278Group Hunting Queuing Limitation Enhancement 278Held Call Clearing 278Hold 278In-Band Automatic Number Identific

240 Call Party Name DisplayCreate the CPND data block.2. "LD 95 - Add names to the CPND data block." (page 241)Add names to the CPND data bl

Feature implementation 241Prompt Response DescriptionSTAL (NO) YES Static allocation of name storage. Must be YES if BackgroundTerminal is equipped, o

242 Call Party Name DisplayPrompt Response Description- XPLNxxExpected Length.Range must be between the Input Name length and the MXLN,or it defaults

Feature implementation 243Prompt Response DescriptionTYPE:2250Attendant console type.TN Terminal numberl s c u Format for Large System and CS 1000E sy

244 Call Party Name DisplayPrint entries from the CPND data blockLD 95 - Print information associated with entries in the CPND data block.Prompt Respo

Feature operation 245Prompt Response Descriptionl s c u Format for Large System and CS 1000E system, where l = loop,s = shelf, c = card, u = unit.cuFo

246 Call Party Name DisplayNortel Communication Server 1000Features and Services Fundamentals — Book 2 of 6 (C)NN43001-106 02.04 StandardRelease 5.5 9

247Call PickupContentsThis section contains information on the following topics:"Feature description" (page 247)"Operating parameters&q

248 Call Pickup•Normal Ringing Queue CO call (Priority 2)•Normal Ringing Queue non-CO call (Priority 4)Operating parametersThe number of Call Pickup g

Feature interactions 249ConferenceThis feature cannot be activated during a conference call. Meridian 1proprietary telephones can activate Call Pickup

Contents 25Call Forward No Answer 287Call Forward No Answer, Second Level 287Call Redirection by Time of Day 287Call Pickup Network Wide 287Call Waiti

250 Call PickupMulti-Party OperationsAnalog (500/2500 type) telephones with PUA and TSA Class of Service canpick up a call only if they are not involv

Feature implementation 251LD 15 - Implement CO Trunk Priority in the Customer Data Block.Prompt Response DescriptionREQ: CHG Change existing data.TYPE

252 Call PickupFeature operationTo answer a call in your Call Pickup group from a Meridian 1 proprietarytelephone, follow these steps:Step Action1Lift

253Call Pickup, DirectedContentsThis section contains information on the following topics:"Feature description" (page 253)"Operating pa

254 Call Pickup, DirectedBoth GPU and DPU can be activated using programmable keys or SpecialPrefix (SPRE) code dialing. Each pickup method can be assi

Feature implementation 2553. "LD 11 - Configure Meridian 1 proprietary telephones to allow DirectedCall Pickup Class of Service." (page 255)C

256 Call Pickup, DirectedPrompt Response DescriptionTYPE:a...aTelephone type. Type ? for a list of possible responses.TN Terminal numberl s c u Format

Feature operation 257To answer a call in another Call Pickup group from an analog (500/2500type) telephone, follow these steps:Step Action1Lift the ha

258 Call Pickup, DirectedNortel Communication Server 1000Features and Services Fundamentals — Book 2 of 6 (C)NN43001-106 02.04 StandardRelease 5.5 9 M

259Call Redirection by DayContentsThis section contains information on the following topics:"Feature description" (page 259)"Operating

26 ContentsCall Forward Busy - proprietary telephones 298Call Forward Busy - Analog (500/2500 type) telephones 298Call Forward/Hunt Override Via Flexi

260 Call Redirection by DayThere is a class of service (CLS) for each of CRTOD, CRDAY, and CallRedirection by Holiday (CRHOL). Each CLS can be enabled

Feature interactions 261Call Forward No AnswerWhen Call Redirection by Day (CRDAY) is activated, calls unansweredafter a specified number of rings are

262 Call Redirection by DayMultiple Appearance DN, Multiple Appearance Redirection PrimeWhen a call redirection feature is activated for a Multiple Ap

Feature implementation 263LD 15 - Configure alternate days/holidays.Prompt Response DescriptionREQ: CHG Change existing data.TYPE: RDR Redirection data

264 Call Redirection by DayPrompt Response DescriptionnnnnWhere:n = 0, 1, 2, or 3.ALL Select all four holiday option lists.Precede the holiday list wi

Feature implementation 265Prompt Response DescriptionAHOL (0) - 3 Enter the list of alternate redirection holidays in Holiday list 0-3as selected for

266 Call Redirection by DayPrompt Response DescriptionAEFDx...xAlternate external forward DN to which incoming calls areredirected on alternate days.A

267Call Redirection by Time of DayContentsThis section contains information on the following topics:"Feature description" (page 267)"Op

268 Call Redirection by Time of Daymore CRTx options (at least one with an unequal start and end time), thencall redirection to the alternate DN takes

Feature packaging 269Hunting by Call TypeIf Call Forward by Call Type (CFCT) is enabled with Call Forward NoAnswer (CFNA) and Call Redirection by Time

Contents 27Feature packaging 306Feature implementation 307Task summary list 307Feature operation 308Simple Call - Meridian 1 Proprietary Sets 309Simpl

270 Call Redirection by Time of DayFeature implementationTask summary listThe following is a summary of the tasks in this section:1. "LD 15 - Con

Feature implementation 271Prompt Response Description- - CRT2 SH SM EH EM Alternate time option 2, where: SH = start time in hours, SM =start time in

272 Call Redirection by Time of DayLD 11 - Configure Terminal Number Block for proprietary telephonesPrompt Response DescriptionREQ: NEWCHGAdd new data

273Call TransferContentsThis section contains information on the following topics:"Feature description" (page 273)"Operating parameters

274 Call TransferOperating parametersA separate Call Transfer key/lamp pair must be assigned to Meridian 1proprietary telephones.A transfer allowed Cl

Feature interactions 275Automatic RedialWhen an Automatic Redial (ARDL) call is not accepted by the calling party,the Call Transfer (TRN) key is ignor

276 Call TransferFor pickup after call transfer completion, everything happens as if thecall had been made directly from calling to ringing party. Aft

Feature interactions 277China - Toll Call Loss PlanToll pad switching is also provided after call transfer has been completed.When the toll call is di

278 Call TransferGroup HuntAny call may be transferred to a Group Hunt Pilot DN. If there are no idlesets available for the call transfer, the call is

Feature interactions 279Meridian 911Trunk priority associated with an incoming 911 call is only preserved if blindtransfer is used.Meridian 911 - Call

28 ContentsCalling Party Privacy 321Calling Party Privacy Override 323Content 323Feature description 323Outgoing calls 324Incoming calls 325Tandem Cal

280 Call TransferOn Hold on LoudspeakerIt will not be possible to transfer the loudspeaker call to another party.Periodic Pulse MeteringIf the user of

Feature interactions 281Privacy OverrideCalls in a Privacy Override conference state cannot be transferred.Station Activity RecordsA Station Activity

282 Call Transfer(500/2500 type) telephone does not result in a call transfer if the OriginatingTrunk Connection is barred. The user of a Meridian 1 p

Feature operation 283LD 11 - Add a Call Transfer key for Meridian 1 proprietary telephones.Prompt Response DescriptionREQ: CHG Change existing data.TY

284 Call TransferStep Action1Flash the switchhook.The call is on hold.2Dial the number where you want to transfer the call.3Flash the switchhook when

285Call Waiting RedirectionContentsThis section contains information on the following topics:"Feature description" (page 285)"Operating

286 Call Waiting RedirectionOperating parametersThe existing Call Waiting and Call Forward No Answer limitations apply tothe Call Waiting Redirection

Feature interactions 287DN (FDN) or Hunt DN, and "no answer" external calls are routed for CFNAtreatment to the External Flexible CFNA DN (E

288 Call Waiting RedirectionDirect Inward Dialing Call Forward No Answer TimerThe Direct Inward Dialing Call Forward No Answer Timer is applied aftert

Feature interactions 289Message WaitingMessage Waiting has precedence over CFNA and Attendant Recall forattendant-extended calls. Unanswered calls giv

Contents 29Private Line Service 334Remote Virtual Queuing 335Ring Again - Busy Trunk 335Speed CallSystem Speed Call 335Stored Number Redial 335Trunk A

290 Call Waiting RedirectionNetwork Call Forward No AnswerExisting Network CFNA treatment is applied to calls receiving Call Waitingtreatment on sets

Feature implementation 2913. "LD 11 - Configure Call Waiting, and Call Forward No Answer forMeridian 1 proprietary telephones." (page 292)Con

292 Call Waiting RedirectionPrompt Response DescriptioncuFormat for Small System and Media Gateway 1000B where c =card and u = unit.HUNTxxx..xHunt DN.

Feature operation 293Prompt Response DescriptionFBA Call Forward Busy Allowed.For customers with the United Kingdom (UK) package 190configured, CLS mu

294 Call Waiting RedirectionNortel Communication Server 1000Features and Services Fundamentals — Book 2 of 6 (C)NN43001-106 02.04 StandardRelease 5.5

295Call Waiting/Internal Call WaitingContentsThis section contains information on the following topics:"Feature description" (page 295)"

296 Call Waiting/Internal Call WaitingCall Waiting applies to Direct Inward Dialing (DID), Central Office (CO),Foreign Exchange (FX), and Wide Area Tel

Feature interactions 297When a second call goes to a telephone that already has a Call Waitingcall, the second call is recalled to the attendant if it

298 Call Waiting/Internal Call WaitingAttendant QueuingCall Waiting options do not apply to calls queued to a specified attendant.The exception to this

Feature interactions 299Camp-OnCall Waiting and Camp-On are mutually exclusive. If a Call Waiting Class ofService or key is defined, Camp-On cannot be

3Revision HistoryMay 2008Standard 01.06. This document is up-issued to update the current behaviorof CLID with HOLD/RETRIEVE functionality for ISDN in

30 ContentsAttendant Blocking of Directory Number 350Attendant Break-In 350Call Forward All CallsCall Forward, Internal Call 350Call Forward/Hunt Over

300 Call Waiting/Internal Call WaitingIdle Extension NotificationThis feature can be used even if the Call Forward/Hunt Override Via FFCfeature is acti

Feature interactions 301If an analog (500/2500 type) telephone user attempts to set up aConsultation connection by dialing a busy DN and if the Call W

302 Call Waiting/Internal Call WaitingNight Service EnhancementsThis feature will terminate incoming Night calls to busy DNs by applyingCall Waiting.

Feature operation 303Prompt Response DescriptionTYPE:500Telephone type.TN Terminal numberl s c u Format for Large System and CS 1000E system,where l =

304 Call Waiting/Internal Call WaitingStep Action1Press Hold if you want to put your second call on Hold.2Press the extension key that has the first ca

305Called Party Control on Internal CallsContentsThis section contains information on the following topics:"Feature description" (page 305)&

306 Called Party Control on Internal CallsThis feature is designed for stand alone application only and is notsupported across a network. On a set to

Feature implementation 307Feature implementationTask summary listThe following is a summary of the tasks in this section:1. "LD 15 - Configure Cal

308 Called Party Control on Internal CallsLD 10 - Enable Malicious Call Trace on Analog (500/2500 type) sets.Prompt Response DescriptionREQ: NEWCHGAdd

Feature operation 309Simple Call - Meridian 1 Proprietary SetsSet A, the calling party, initiates a call to Set B, the called party. Set B hasClass of

Contents 31Call Hold, DeluxeCall Hold, PermanentHold 360Camp-On 360Conference calls 360Data calls 360Do Not Disturb 360Make Set Busy 360Multi-Party Op

310 Called Party Control on Internal Calls2. In a three party conference between the called party, calling party andthe recorder then the recorder is

311Called Party Disconnect ControlContentThis section contains information on the following topics:"Feature description" (page 311)"Ope

312 Called Party Disconnect ControlAn incoming call with Called Party Disconnect Control can be forwarded toanother telephone, but not to another trun

Feature operation 313Periodic Clearing EnhancementCalled Party Disconnect Control can exist on the same system and functionon the same route, but is n

314 Called Party Disconnect ControlNortel Communication Server 1000Features and Services Fundamentals — Book 2 of 6 (C)NN43001-106 02.04 StandardRelea

315Calling Party Name Display DeniedContentThis section contains information on the following topics:"Feature description" (page 315)"O

316 Calling Party Name Display DeniedIn the following example, originating set A has DIGA and NAMA Class ofService, and terminating set B also has DIG

Feature interactions 317Operating parametersThis enhancement pertains to both standalone and network environments.The called party digits are displaye

318 Calling Party Name Display Denieda QSIG network is interacting with an Meridian Customer Defined Network(MCDN) network providing network capability

Feature operation 319Prompt Response DescriptionTYPE:500Telephone type...CLS (DDGA) DDGD(NAMA) NAMD(Allow) deny DN to be displayed on other set.(Allo

32 ContentsTask summary list 374Feature operation 374Centralized Multiple Line Emulation 375Contents 375Feature description 375Operating parameters 37

320 Calling Party Name Display DeniedNortel Communication Server 1000Features and Services Fundamentals — Book 2 of 6 (C)NN43001-106 02.04 StandardRel

321Calling Party PrivacyThe Calling Party Privacy (CPP) feature enables the system to support theblocking of a Calling Party’s Number and Name from be

322 Calling Party PrivacyNortel Communication Server 1000Features and Services Fundamentals — Book 2 of 6 (C)NN43001-106 02.04 StandardRelease 5.5 9 M

323Calling Party Privacy OverrideContentThis section contains information on the following topics:"Feature description" (page 323)"Oper

324 Calling Party Privacy OverrideWhen the CPPO Flexible Feature Code is dialed prior to the normal dialingsequence, the call is marked as a CPPO call

Feature description 325Incoming callsAn incoming ISDN call is recognized as a CPPO call (that is, it carriesthe Privacy Override Indicator) if the Pre

326 Calling Party Privacy OverrideNon-ISDN to ISDN tandem Even though a Privacy Override Indicatoris not provided for an incoming non-ISDN trunk call,

Feature interactions 327When a user dials the Flexible Feature Code defined for the CPPO featureand if CPPO is not provisioned on the outgoing trunk ro

328 Calling Party Privacy Overridethe normal dialing sequence, is stored against the Autoline key. The CPPOFlexible Feature Code is counted against th

Feature interactions 329Call Detail RecordingCall Detail Recording (CDR) records continue to include the Calling PartyNumber even if the caller has re

Contents 33Override 390Ring Again 390Speed Call 390Telephone keys 390Feature packaging 390Feature implementation 391Task summary list 391Feature opera

330 Calling Party Privacy OverrideIf CPPO is requested on the forwarding DN and the call is forwarded acrossan ISDN link, the outgoing SETUP message i

Feature interactions 331Calling Party PrivacyIf the user requests both Calling Party Privacy and Calling Party PrivacyOverride, then the feature last

332 Calling Party Privacy OverrideConferenceThe CPPO feature passes the Privacy Override Indicator to the terminatingset in order to display the Calli

Feature interactions 333Last Number RedialThe Last Number Redial (LNR) feature stores the CPPO Flexible FeatureCode in the LNR database if the CPPO Fl

334 Calling Party Privacy OverrideMeridian MailWhen an incoming ISDN call with the CLID Presentation Indicator set to"Allowed" terminates on

Feature interactions 335Remote Virtual QueuingThe Remote Virtual Queuing feature has automatic retry capabilities thatare used when congestion is enco

336 Calling Party Privacy OverrideVirtual Network ServicesCPPO treats Virtual Network Services (VNS) trunk calls in the same manneras ISDN trunk calls

Feature implementation 337Configuration procedures require that the following conditions are metbefore you configure Privacy Override Indicators for a N

338 Calling Party Privacy OverridePrompt Response DescriptionCUSTxxCustomer number, as defined in LD 15ROUT Route number0-511Range for Large System an

Feature operation 339LD 10/11 - Activate Calling Party Number and Name per-line blocking.Prompt Response DescriptionREQ: NEWCHGAdd new data.Change exi

34 ContentsFeature operation 405China - Attendant Monitor 407Contents 407Feature description 407Attendant Monitor Function 407Operating parameters 408

340 Calling Party Privacy OverrideNortel Communication Server 1000Features and Services Fundamentals — Book 2 of 6 (C)NN43001-106 02.04 StandardReleas

341Camp-On to a Set in Ringback or DialingContentsThis section contains information on the following topics:"Feature description" (page 341)

342 Camp-On to a Set in Ringback or Dialinghas Warning Tone Allowed class of service and the customer has theCamp-on Tone Allowed option. Music is pro

Feature operation 343Slow Answer Recall ModificationSlow Answer Recall Modification (SLAM) has an interaction after theattendant answers the recall. If

344 Camp-On to a Set in Ringback or DialingNortel Communication Server 1000Features and Services Fundamentals — Book 2 of 6 (C)NN43001-106 02.04 Stand

345Camp-On to Multiple AppearanceDirectory NumberContentsThis section contains information on the following topics:"Feature description" (pa

346 Camp-On to Multiple Appearance Directory NumberStep Action1Sets A, B, and C are Meridian 1 proprietary telephones with thesame MCR or MCN DN. All

Feature operation 347Single Call Ringing and Non-ringingMultiple-appearance Single Call Ringing and Non-ringing (SCR and SCN)DNs are not affected by t

348 Camp-On to Multiple Appearance Directory NumberNortel Communication Server 1000Features and Services Fundamentals — Book 2 of 6 (C)NN43001-106 02.

349Camp-OnContentThis section contains information on the following topics:"Feature description" (page 349)"Operating parameters"

Contents 35Task summary list 416Feature operation 418China - Flexible Feature Codes 419Contents 419Feature description 419Busy Number Redial 419Custom

350 Camp-OnFeature interactionsAttendant Blocking of Directory NumberCamp-on is denied for a DN that is blocked due to the Attendant Blocking ofDN fea

Feature interactions 351China Number 1 Signaling - Called Party ControlA local attendant cannot Camp-on a call to an analog (500/2500 type) setthat is

352 Camp-OnGroup Hunting Queuing LimitationNo Camp-on tone is provided for Group Hunting Queuing Limitation.HuntingHunting takes precedence over Camp-

Feature implementation 353Source Included when Attendant DialsThe source remains included while the attendant dials the destination.Uninterrupted Line

354 Camp-OnPrompt Response Description- STCB (NO) YES Station Camp-On Busy allowed.- NSCP (NO) YES Network Station Camp-On to sets on this node allowe

Feature operation 355Step Action1When you hear a short beep indicating a camped-on call, hang up orpress Rls.2When the telephone rings, lift the hands

356 Camp-OnNortel Communication Server 1000Features and Services Fundamentals — Book 2 of 6 (C)NN43001-106 02.04 StandardRelease 5.5 9 May 2008Copyrig

357Camp-On, ForcedContentThis section contains information on the following topics:"Feature description" (page 357)"Operating parameter

358 Camp-On, ForcedForced Camp-On is similar to station-to-station Camp-On except thatForced Camp-On can be done with either no call on hold or an ext

Feature interactions 359•Hold•Data call•Release Link call, and•Parked call.Call Forward and Hunting take precedence over Call Waiting. If Call Waiting

36 ContentsCall Diversion (Call Transfer, Call Forward All Calls, Call Forward Busy, CallForward, Internal Calls, Call Forward No Answer, Hunting) 440

360 Camp-On, ForcedCall Hold, DeluxeCall Hold, PermanentHoldNeither held calls nor telephones with calls on hold can be camped on towith Forced Camp-O

Feature implementation 361Operator Call BackTelephones involved in an Operator Call Back call or Toll Operator Break-Incannot be camped on to with For

362 Camp-On, ForcedLD 15 - Configure the customer for Automatic Forced Camp-On and Station Camp-On tone.Prompt Response DescriptionREQ: NEWCHGAdd new d

Feature operation 363LD 11 - Configure Meridian 1 proprietary telephones for Forced Camp-On.Prompt Response DescriptionREQ: NEWCHGAdd new data.Change e

364 Camp-On, Forced3. Party C has Warning Tone Allowed (WTA) Class of Service and can beany telephone type or a Direct Inward Dial (DID), TIE, or Cent

Feature operation 365ACTION RESPONSE1 B and C are connected in a simplecall.2A dials B. A receives busy tone.3A performs a recall. A receives special

366 Camp-On, ForcedACTION RESPONSE3 E presses EOVR key to attemptForced Camp-On.If telephone B or C hasdisconnected, telephone Ereceives overflow (fas

367Camp-On, StationContentsThis section contains information on the following topics:"Feature description" (page 367)"Operating paramet

368 Camp-On, StationOperating parametersThe limitations that currently apply to the operation of the Camp-On featurefrom an attendant console also app

Feature implementation 369stations. The term internal station includes stations on other nodes within aMeridian Customer Defined Network (MCDN). For mo

Contents 37CIS Digital Trunk Interface and CIS Multifrequency Shuttle (MFS) 480Malicous Call Trace (MCT) 480Feature packaging 480Feature implementatio

370 Camp-On, StationFeature operationStandalone caseAny station, not necessarily the Night DN, attempting to transfer an externalcall may, during the

Feature operation 371Recall timing on Camp-On callsWhen any station extends an external call, recall timing is initiated if thecall is camped on to a

372 Camp-On, StationNortel Communication Server 1000Features and Services Fundamentals — Book 2 of 6 (C)NN43001-106 02.04 StandardRelease 5.5 9 May 20

373Card LED StatusContentsThis section contains information on the following topics:"Feature description" (page 373)"Operating paramete

374 Card LED Status•multi-frequency receiver (MFR) card (TPC15).Feature interactionsCard LED Status does not interact with other features.Feature pack

375Centralized Multiple Line EmulationContentsThis section contains information on the following topics:"Feature description" (page 375)&quo

376 Centralized Multiple Line EmulationCall Pick-up groups assigned at the key level cannot be given a groupnumber containing ACD DNs, since calls rin

Feature operation 377Prompt Response Description...CLS (PRSD) PRSA(CRD) CRA(MCRD) MCRAPriority Call Pick-up station (denied) allowed.Continuous Ringin

378 Centralized Multiple Line EmulationStep Action1To answer a CML call using a Meridian 1 proprietary telephone,press the RNP key.—End—To answer a ca

379Centrex Switchhook FlashContentsThis section contains information on the following topics:"Feature description" (page 379)"Operating

38 ContentsFeature Group D 516In-Band ANI 516Integrated Services Digital Network 517Meridian 911 517Private Line Service 517VIP Automatic Wakeup 518Vi

380 Centrex Switchhook Flash•Wide Area Telephone Service (WATS)•CO trunks located at a remote node connected via ISDN MeridianCustomer Defined Network

Feature interactions 381•The THF feature can be activated on DTI2 Central Office trunks andIntelligent Peripheral Equipment (IPE) Central Office trunks.

382 Centrex Switchhook FlashFeature packagingThis feature is included in base system software. Centrex SwitchhookFlash (THF) package 157 has no packag

Feature implementation 383Prompt Response DescriptioncuFormat for Small System and Media Gateway 1000B wherec = card and u = unit.CLS THFATHFDAllow Ce

384 Centrex Switchhook FlashPrompt Response DescriptionFEX Foreign Exchange trunk data block.WAT Wide Area Telephone Service trunk data block.CLS THFA

Feature operation 385Prompt Response DescriptionSICA XX Signaling category table...P RRC(S) ABCD Register Recall signal.TIME 10-(100)-630 Duration

386 Centrex Switchhook FlashNortel Communication Server 1000Features and Services Fundamentals — Book 2 of 6 (C)NN43001-106 02.04 StandardRelease 5.5

387Charge Account and Calling PartyNumberContentsThis section contains information on the following topics:"Feature description" (page 387)&

388 Charge Account and Calling Party NumberThe Charge Account feature is not supported for internal calls. A ChargeAccount number entered through the

Feature interactions 389If too few digits are dialed, no response is given until the interdigit timeoutoccurs. Overflow tone is returned for 15 seconds

Contents 39Collect Call Blocking 543Contents 543Feature description 543Operating parameters 545Feature interactions 546Automatic Answerback 546Automat

390 Charge Account and Calling Party NumberOverrideWhen Charge Account is used during active Override, some digits may belost. When entered with Overr

Feature implementation 391•Charge Account/Authorization Code Base (CAB) package 24Feature implementationTask summary listThe following is a summary of

392 Charge Account and Calling Party NumberPrompt Response DescriptionTN Terminal numberl s c u Format for Large System and CS 1000E system,where l =

Feature operation 393Meridian 1 proprietary telephonesTo charge a call to an account before dialing, follow these steps:Step Action1Select a free exte

394 Charge Account and Calling Party NumberThe call is on hold.2Press Charge or dial SPRE + 5.3Dial the Charge Account number.4Dial the number where t

Feature operation 395Step Action1Select a free extension.2Dial SPRE + 5.3Dial the charge account number.4When you have a dial tone, dial the telephone

396 Charge Account and Calling Party NumberAttendant ConsolesTo charge a call to an account before dialing, follow these steps:Step Action1Press the l

397Charge Account, ForcedContentsThis section contains information on the following topics:"Feature description" (page 397)"Operating p

398 Charge Account, ForcedMeridian 1 proprietary telephones activate this feature by using a separateCharge key/lamp pair. Any user can access this fe

Feature interactions 399Authorization Code Security EnhancementIf the Authorization Code is used to change the Class of Service of the user,the new Cl

4 Revision HistoryThis document also includes the following updates:•Corrections to Trunk Route Optimization - Before Answer on page 534(Book 5) and t

40 ContentsFeature interactions 561500/2500 Line Disconnect 561AC15 Recall: Transfer from Meridian 1 561AC15 Recall: Timed Reminder Recall 561AC15 Rec

400 Charge Account, Forcedto CUN, TLD, or CTD is dialed before the FCA, the call is allowed. FCA setsthe COS to UNR and the Network COS (NCOS) to the

Feature implementation 401Prompt Response Description0-99Range for Large System and CS 1000E system.0-31Range for Small System and Media Gateway 1000B

402 Charge Account, ForcedTN Terminal numberl s c u Format for Large System and CS 1000E system,where l = loop, s = shelf, c = card, u = unit.cuFormat

403Charge Display at End of CallContentsThis section contains information on the following topics:"Feature description" (page 403)"Oper

404 Charge Display at End of CallWhen a call is transferred, the Advice of Charge display appears on the setto which the call is transferred. It does

Feature operation 405Feature implementationTask summary listThe following is a summary of the tasks in this section:1. "LD 17 - Implement Periodi

406 Charge Display at End of CallNortel Communication Server 1000Features and Services Fundamentals — Book 2 of 6 (C)NN43001-106 02.04 StandardRelease

407China - Attendant MonitorContentsThis section contains information on the following topics:"Feature description" (page 407)"Operatin

408 China - Attendant MonitorOperating parametersSince Attendant Monitor is based on Busy Verify and Barge-In, it has thesame limitations which apply

Feature interactions 409Attendant Busy VerifyWhen China (CHINA) package 285 is equipped, the normal operation ofBusy Verify changes. The repeatable to

Contents 41Malicious Call Trace 567Malicious Call Trace - Enhanced 567Meridian Mail Conference Control 567Meridian 911 567Meridian 911 - Call Abandon

410 China - Attendant MonitorCall TransferIf any party at the customer location involved in a monitored call attempts toactivate call transfer, monito

Feature implementation 411Override, EnhancedA set may operate enhanced override on a desired call. If the desired callis being Attendant Monitored at

412 China - Attendant MonitorLD 12 - Define the Barge-In/Attendant Monitor key and the Busy Verify/Attendant Monitor keyon an attendant console.Prompt

Feature operation 413Attendant Monitor Customer tone is denied (TOD), there is noindication given to the connected parties that the attendant ismonito

414 China - Attendant Monitor•Attendant Monitor is active when the trunk is busy. The attendantis able to listen to all parties on the trunk. If the A

415China - Busy Tone DetectionContentsThis section contains information on the following topics:"Feature description" (page 415)"Operat

416 China - Busy Tone DetectionThe system will disconnect any call once busy tone is detected on theincoming side of the trunk. If the user on the far

Feature implementation 417•"LD 14 - Busy Tone Detection Table and Busy Tone Supervisionassignment." (page 417)Busy Tone Detection Table and

418 China - Busy Tone DetectionPrompt Response DescriptionSUPN (NO) YES Supervision.STYP(PIP)BTSBSTSupervision type, where:PIP = Polarity InsensitiveB

419China - Flexible Feature CodesContentsThis section contains information on the following topics:"Feature description" (page 419)"Ope

42 ContentsFeature implementation 577Task summary list 577Console Presentation 577Queue Thermometer 577Feature operation 577Console Presentation Group

420 China - Flexible Feature CodesCustomer Call ForwardCustomer Call Forward allows users of analog (500/2500 type) telephonesto forward their telepho

Feature interactions 421The maximum number of digits that is processed by OCB is 32. If the call isnot allowed or denied by that point, the call is ba

422 China - Flexible Feature CodesCall Forward All CallsWhen CCFW is active Call Forward All Calls (CFWAC) cannot be activatedby Flexible Feature Code

Feature interactions 423Flexible Feature CodesFlexible Feature Codes containing an asterisk (*) or an octothorpe (#) willalways be allowed by OCB. The

424 China - Flexible Feature CodesRing AgainRing Again cannot be activated after a call is barred by Outgoing CallBarring. Sets with display will not

Feature implementation 425Define Confirmation Tone.LD 15 - Define the basic setup for all three of the FFC-based features.Prompt Response DescriptionREQ:

426 China - Flexible Feature CodesSet the Autodial Delay time used by Busy Number Redial.3. "LD 10 - Allow Busy Number Redial for analog (500/250

Feature implementation 427Prompt Response DescriptionCLS (BNRD) BNRA (Deny) allow Busy Number Redial for this telephone.FTR ADL xx Autodial, where:xx

428 China - Flexible Feature CodesPrompt Response Description0-31Range for Small System and Media Gateway 1000B.- CCFWDN dd..dd X Customer Call Forwar

Feature implementation 429LD 57 - Configure the Flexible Feature Codes for Outgoing Call Barring.Prompt Response DescriptionREQ CHG Change existing dat

Contents 43Station Category Indication 597Feature packaging 597Feature implementation 597Task summary list 597Feature operation 599Controlled Class of

430 China - Flexible Feature CodesPrompt Response DescriptionALOWxxxxxxxx y...yDigit sequence to be allowed unconditionally.Digit sequence to be condi

Feature operation 431Feature operationBusy Number RedialTo activate Busy Number Redial, a switchhook flash is done, and the BNRAFFC is dialed. The numb

432 China - Flexible Feature CodesNortel Communication Server 1000Features and Services Fundamentals — Book 2 of 6 (C)NN43001-106 02.04 StandardReleas

433China - Supervised Analog LinesContentsThis section contains information on the following topics:"Feature description" (page 433)"Op

434 China - Supervised Analog Lineshas disconnected. If the terminal device disconnects first, the system sendsthe Deactivate Battery Reversal Scan Sig

Feature interactions 435If the system initializes while an outgoing call originating from an analog lineis established and battery reversal is activat

436 China - Supervised Analog Linesline is reverted to normal polarity when the terminal device completesthe transfer and drops out or when the last o

Feature operation 437Prompt Response DescriptioncuFormat for Small System and Media Gateway 1000B wherec = card and u = unit...FTR OSP (1) Outgoing c

438 China - Supervised Analog LinesNortel Communication Server 1000Features and Services Fundamentals — Book 2 of 6 (C)NN43001-106 02.04 StandardRelea

439China - Toll Call Loss PlanContentsThis section contains information on the following topics:"Feature description" (page 439)"Operat

44 ContentsNortel Communication Server 1000Features and Services Fundamentals — Book 2 of 6 (C)NN43001-106 02.04 StandardRelease 5.5 9 May 2008Copyrig

440 China - Toll Call Loss PlanOperating parametersThe Toll Loss Plan is only supported when a pure Intelligent PeripheralEquipment (IPE) Loss Plan fo

Feature implementation 441Digitone Receiver PadsWhen a Digitone Receiver (DTR) is connected to the DTI2 call (receiveonly), the pad value to be used o

442 China - Toll Call Loss PlanPrompt Response DescriptionTYPE SSL Special Service List.SSL1-15Enter Special Service List number.SSDG0China national t

Feature operation 443Feature operationNo specific operating procedures are required to use this feature.Nortel Communication Server 1000Features and Se

444 China - Toll Call Loss PlanNortel Communication Server 1000Features and Services Fundamentals — Book 2 of 6 (C)NN43001-106 02.04 StandardRelease 5

445CIS ANI Digits Manipulation andGateways EnhancementsContentsThis section contains information on the following topics:"Feature description&quo

446 CIS ANI Digits Manipulation and Gateways EnhancementsANI is sent on the following CIS trunks on the system:•CIS three-wire analog trunk•CIS digita

Feature description 447•The length of the ANI information built by the software is configurableon a per route basis and may reach 15 digits (for LEC+AN

448 CIS ANI Digits Manipulation and Gateways EnhancementsCIS ANI Digits Manipulation examplesThis section provides diagrams and tables that show how C

Feature description 449manipulated by assigning an ANI table entry to the incoming route. An ANItable entry is also assigned to route types whose conn

45New in this releaseThere have been no updates to the document in this release.OtherRevision HistoryMay 2008Standard 02.04. This document has been up

450 CIS ANI Digits Manipulation and Gateways EnhancementsWhen the ANIC of the outgoing route is set to yes, data from the ANI tableentry configured for

Feature description 451CAC conversion table entry 0 for R2MFC routeMFC CAC CIS CAC CIS CAC descriptionCAC03CIS value corresponding to MFC CAC DGT0CAC1

452 CIS ANI Digits Manipulation and Gateways EnhancementsCAC Conversion table entry 0 for CIS incoming DTI2 routeCIS CAC MFC CAC Description and CIS C

Feature description 453CIS CAC MFC CAC Description and CIS CAC meaningCAC70MFC value corresponding to CIS CAC 7"Business or residential subset wi

454 CIS ANI Digits Manipulation and Gateways EnhancementsExamples of Gateways EnhancementsThe following pages contain examples of how to implement gat

Operating parameters 455Table 8Example 3 - Detail of built CACLEC IncomingAdditional digitDNLG*CLID Category Code444 123456123 255Operating parameters

456 CIS ANI Digits Manipulation and Gateways EnhancementsWhile default R_ENTRY number 0 has not been configured, all its fields areempty except ADDG who

Feature packaging 457CIS Gateways EnhancementsSome changes introduced in CIS ANI digits manipulation feature will impacton CIS Gateways Enhancements f

458 CIS ANI Digits Manipulation and Gateways Enhancements•Flexible Numbering Plan (FNP) package 160•Flexible Tones and Cadences (FTC) package 125•Trun

Feature implementation 4599. "LD 15 - Configure the ANI route table and CAC conversion table."(page 466)Configure the ANI route table and CAC

46 New in this releaseJuly 2006Standard 17.00. This document is up-issued to reflect the followingchanges:• Addition of M3900 Full Icon Support featur

460 CIS ANI Digits Manipulation and Gateways EnhancementsPrompt Response Description- S_SIZE (0)-2000 Maximum number of ANI entries for sets that can

Feature implementation 461Prompt Response DescriptionTKTP DIDCOTDirect Inward Dial.Central Office Trunk.ICOG OGT Outgoing Route... ... ...CCBA (NO) Y

462 CIS ANI Digits Manipulation and Gateways EnhancementsPrompt Response DescriptionX Remove LEC.- ADDG 0-(8)-99...99 Additional digits used in ANI me

Feature implementation 463Prompt Response Description- ANIE (0)-N ANI Entry: it is of (0)-N where N=S_SIZE in customer data block.If ANIE=0, no entry

464 CIS ANI Digits Manipulation and Gateways EnhancementsPrompt Response DescriptionTN Terminal numberl s c u Format for Large System and CS 1000E sys

Feature implementation 465Prompt Response DescriptionTYPE:a...aTelephone type. Type ? for a list of possible responses.TN Terminal numberl s c u Forma

466 CIS ANI Digits Manipulation and Gateways EnhancementsPrompt Response Description•If ANIC=YES for the outgoing CIS route where the calltakes place,

Feature implementation 467Prompt Response DescriptionTYPE: ANI Automatic Number Identification... ... ...ANLDxx...xANI Listed Directory Number. Only

468 CIS ANI Digits Manipulation and Gateways EnhancementsPrompt Response Description-MFC_ENT <CR> CAC conversion table to convert MFC CAC into C

Feature implementation 469LD 16 - Configure the ANI table entry in the Route Data Block for incoming R2MFC route.Prompt Response DescriptionREQ NEW Add

Other 47April 2000Standard 9.00. This is a global document and is up-issued for Release25.0x. Document changes include removal of: redundant content;r

470 CIS ANI Digits Manipulation and Gateways EnhancementsPrompt Response DescriptionANIE (0)-x ANI table Entry for Route (configured under promptR_ENT

Feature operation 471LD 88 - Configure the CAC for CIS signaling.Prompt Response DescriptionREQ NEWCHGAdd new data.Change existing data.TYPE AUB Authco

472 CIS ANI Digits Manipulation and Gateways EnhancementsNortel Communication Server 1000Features and Services Fundamentals — Book 2 of 6 (C)NN43001-1

473CIS ANI ReceptionContentsThis section contains information on the following topics:"Feature description" (page 473)"Operating parame

474 CIS ANI Receptionthe attendant console. The request to receive the ANI information isinvoked by pressing a calling number display key on the atten

Feature description 475Solicited ANI requestThe solicited ANI request is issued upon a manual request from the Meridian1 proprietary set using the dis

476 CIS ANI ReceptionFigure 6Automatic ANI request for incoming local call (decadic dial pulse mode)Nortel Communication Server 1000Features and Servi

Feature description 477Figure 7Automatic ANI request for the MF shuttle callNortel Communication Server 1000Features and Services Fundamentals — Book

478 CIS ANI ReceptionFigure 8Manually solicited ANI requestANI GatewaysThe ANI digits which are received from the CIS CO party as a response tothe aut

Feature description 479Network (EURO), Q Signaling (QSIG), DPNSS - the ANI to CLID/OLImapping is based on the R2MFC CNI to CLID mapping.•CIS trunks -

48 New in this releaseNortel Communication Server 1000Features and Services Fundamentals — Book 2 of 6 (C)NN43001-106 02.04 StandardRelease 5.5 9 May

480 CIS ANI ReceptionANI Digits in CDRThe ANI digits are placed in the CDR at the place intended for the R2MFCCNI digits. The CAC may be stored in the

Feature implementation 481Feature implementationThis section contains the overlay procedures required to configure the ANIReception feature.If Maliciou

482 CIS ANI Receptionexpires. The ATO timer should be set at least twice as large as thefollowing ARD timer.•ANI Request Duration (ARD) timer is added

Feature implementation 483Prompt Response DescriptionFEAT LPTI Loop Timers and additional definitions.CDTI2 YES CDTI2/CSDTI2 card... ...CISFW MFA Mult

484 CIS ANI ReceptionPrompt Response DescriptionTYPE RDB Route Data Block.TKTP DID Direct Inward Dial... ... ...DTRK YES Digital Trunk Route- DGTP DT

Feature operation 485Prompt Response Description(NO)YESNO = do not send automatic request.YES = send automatic request.- ANFT The prompt defines the A

486 CIS ANI ReceptionNortel Communication Server 1000Features and Services Fundamentals — Book 2 of 6 (C)NN43001-106 02.04 StandardRelease 5.5 9 May 2

487CIS Toll Dial Tone DetectionContentsThis section contains information on the following topics:"Feature description" (page 487)"Opera

488 CIS Toll Dial Tone Detectionthe digits until the report. If the report does not arrive before the ATO timerexpiration, defined in LD 16, the out-pu

Feature description 489Figure 11Indirect outgoing toll call with dial tone detectionNortel Communication Server 1000Features and Services Fundamentals

49How to get helpThis chapter explains how to get help for Nortel products and services.Getting help from the Nortel web siteThe best way to get techn

490 CIS Toll Dial Tone DetectionFigure 12Direct toll call with dial tone detectionOperating parametersThis feature requires the CIS DTI2 card NTCG01AC

Feature implementation 491•International Supplementary Features (SUPP) package 131•Commonwealth of Independent States Trunks (CIST) package 221Feature

492 CIS Toll Dial Tone DetectionPrompt Response Description- TIMR ATO 128-(4992)-65408ANI timeout timer in milliseconds. For CIS outgoing trunk routes

493CLASS: Calling Number and NameDeliveryContentsThis section contains information on the following topics:"Feature description" (page 493)&

494 CLASS: Calling Number and Name DeliveryThe calling number and/or calling name data is delivered from the systemto the CLASS sets using FSK signali

Feature description 495Figure 14System resource allocation when a new call begins to ring on the CLASS setFigure 15System resource allocation during t

496 CLASS: Calling Number and Name DeliveryFigure 16System resource allocation after the CND delivery intervalConfigure CND Class of Service on CLASS s

Feature description 497name information (see the "Calling name information" (page 498) sectionon "Calling name information" (page

498 CLASS: Calling Number and Name Delivery•If the CLID entry of the originating DN specifies that it is to be identifiedby its local number (CLASS_FMT

Feature description 499For an ISDN trunk-to-CLASS set call, the calling name delivered to theCLASS set is the calling name received from the incoming

Revision History 5August 2005Standard 14.00. This document is up-issued to support CommunicationServer 1000 Release 4.5.September 2004Standard 13.00.

50 How to get helphttp://www.nortel.com/ercGetting help through a Nortel distributor or resellerIf you purchased a service contract for your Nortel pr

500 CLASS: Calling Number and Name DeliveryThis engineering section examines the inter-group junctor blocking issueand provides recommend engineering

Feature description 501Figure 17A system with a two-group networkNote that traffic to a CLASS set can be originated from a non-CLASS set,another CLASS

502 CLASS: Calling Number and Name DeliveryThe CND information of a traffic source (A) is a system information, which isobtained by the system when a c

Feature description 503traffic flow at junctors, the capacity of a network group in terms of CLASSsets is summarized in Table 9 "Maximum CLASS sets

504 CLASS: Calling Number and Name DeliveryA single group system can have as many CLASS sets as each loop allows.The engineering of the system is not

Feature description 505CLASS Set268-332333-401402-473474-548549-625626-704705-785786- 868CMOD Unit9 101112131415 16CLASS Set869-953954-10391040-112611

506 CLASS: Calling Number and Name DeliveryWhen the above rules are not fully met, continue the system engineering byfollowing the procedure in the ne

Feature description 5071. Example 1: No re-configurationA 2-group system serving an office is expected to convert 400 analogsets to CLASS sets. Currentl

508 CLASS: Calling Number and Name DeliveryThe final decision depends on the specific situation of a site.General engineering guidelines for Call Center

Feature description 5096. Convert trunks (1 trunk = 4 sets), and agent set (1 agent set = 4 sets)to equivalent sets before using Table 9 "Maximum

51Features and Software optionsPackage Name Number Mnemonic Release1.5 Mbit Digital Trunk Interface•Hong Kong Digital Trunk Interface•Reference Clock

510 CLASS: Calling Number and Name DeliveryA two-group system serving a call center is expected to upgrade 300analog sets (100 administrative sets and

Feature description 511Move the 100 CLASS sets from group 0 to group 1, orEquip the 200 CLASS agent sets and the XCMC pack in group 0, orMove 640 non-

512 CLASS: Calling Number and Name DeliveryMove 100 CLASS sets and 400 incoming trunks from group 0 to group1; all above 3 violations are removed by t

Operating parameters 513It should be noted that although CMOD units are equipped according to thetraffic requirement of CLASS sets in a network group f

514 CLASS: Calling Number and Name Deliverythis time, the CLASS set cannot display new CND information. Though thesystem delivers the CND information

Feature interactions 515Dial IntercomThe CLASS Calling Name and Number class of service cannot beconfigured on Dial Intercom Group sets.Direct Inward S

516 CLASS: Calling Number and Name DeliveryWhen a set makes a Group Call to a CLASS set with Calling Name Deliveryactive, the calling name unknown ind

Feature interactions 517Integrated Services Digital NetworkWhen an incoming Integrated Services Digital Network (ISDN) trunk call ispresented to a CLA

518 CLASS: Calling Number and Name DeliveryVIP Automatic WakeupWhen an attendant makes a VIP Automatic Wakeup call to a CLASS, thenthe Calling Name an

Feature implementation 519Feature implementationTask summary listThe following is a summary of the tasks in this section:1. "LD 15 - Configure the

52 Features and Software optionsPackage Name Number Mnemonic Release— Incoming Seizure— Outpulsing Delay— Release Control— Signal Recognition— Trunk E

520 CLASS: Calling Number and Name DeliveryPrompt Response Description- ENTRYaaaaXaaaaXaaaa Xbbbb<CR>aaaa = CLID entry to be configured.Xaaaa =

Feature implementation 521Prompt Response Description...DNx..x yyyyDirectory Number for this set (x..x) and CLID entry associatedwith this set (ENTRY

522 CLASS: Calling Number and Name DeliveryFeature operationNo specific operating procedures are required to use this feature.Nortel Communication Serv

523CLASS: Visual Message WaitingIndicatorContentsThis section contains information on the following topics:"Feature description" (page 523)&

524 CLASS: Visual Message Waiting IndicatorAfter all messages are retrieved, the visual indicator is cleared. The CLASSVMWI feature will not be able t

Feature description 525message being delivered to the CLASS set. The same operation andsystem resource allocation applies for an OFF message being sen

526 CLASS: Visual Message Waiting IndicatorFigure 19CLASS VMWI ON message in the process of being delivered to the CLASS setFigure 20CLASS VMWI has be

Operating parameters 527Operating parametersThis feature has been developed for the North American residential market,as well as for the small busines

528 CLASS: Visual Message Waiting IndicatorFeature interactionsAttendant ConsoleWhen a CLASS set that is on a call with the attendant goes on-hook, th

Feature implementation 529Permanent HoldWhen a CLASS set is placed on permanent hold, the set is still treated asthough it is presented with a telepho

Features and Software options 53Package Name Number Mnemonic Release•Advice of Charge – Charging Information andEnd of Call for NUMERIS Connectivity (

530 CLASS: Visual Message Waiting IndicatorPrompt Response DescriptioncuFormat for Small System and Media Gateway 1000B where c =card and u = unit.CUS

Feature operation 531for up to 2 1/2 hours, is done on the CLASS set until another CMOD unit isfound or the CLASS set is enabled, before a VMWI messag

532 CLASS: Visual Message Waiting IndicatorNortel Communication Server 1000Features and Services Fundamentals — Book 2 of 6 (C)NN43001-106 02.04 Stand

533CLID Name Enhancement and CLID BNortel Communication Server 1000Features and Services Fundamentals — Book 2 of 6 (C)NN43001-106 02.04 StandardRelea

534 CLID Name Enhancement and CLID BNortel Communication Server 1000Features and Services Fundamentals — Book 2 of 6 (C)NN43001-106 02.04 StandardRele

535CLID on Analog Trunks for Hong Kong(A-CLID)ContentsThis section contains information on the following topics:"Feature description" (page

536 CLID on Analog Trunks for Hong Kong (A-CLID)— Calling Party Number information can be tandemed over all ISDNand R2MFC interfaces— Calling Party Na

Feature description 537Figure 21System structure for CLID deliveryTable 11 "Format of CLI information" (page 538) shows the display formatfo

538 CLID on Analog Trunks for Hong Kong (A-CLID)If you do not receive either the calling name, or its reason for absence, thenthe display shows "

Feature interactions 539If the call is established, and you initialize the system, the call is restored.However, maintaining the displayed information

54 Features and Software optionsPackage Name Number Mnemonic Release•Attendant Delay on Hold•Attendant Display of Speed Dial or AutodialAttendant Forw

540 CLID on Analog Trunks for Hong Kong (A-CLID)CLASS: Calling Number and Name DeliveryThe analog CLI information is given to the XCMC service pack to

Feature operation 541Prompt Response Description... ...CLSCLIA(CLID)Class of Service options for trunks.Calling Line Identification AllowedCalling L

542 CLID on Analog Trunks for Hong Kong (A-CLID)Nortel Communication Server 1000Features and Services Fundamentals — Book 2 of 6 (C)NN43001-106 02.04

543Collect Call BlockingContentsThis section contains information on the following topics:"Feature description" (page 543)"Operating pa

544 Collect Call BlockingClasses of Service and prompts have been introduced to inhibit specificusers from receiving collect DID and Central Office call

Operating parameters 545Operating parametersThe Collect Call Blocking feature supports both analog and DTI2 trunks,and the following Intelligent Perip

546 Collect Call BlockingFor data calls, all calls is answered with the CCB answer signal, if CCB isenabled. This may have an effect on data protocols

Feature interactions 547Automatic Call Distribution OverflowIf an ACD call from a route with CCB enabled is diverted to an overflow ACDDN and answer sup

548 Collect Call BlockingIf some of the mail boxes are allowed to receive collect calls, this may be aproblem. A possible solution is to configure two

Feature implementation 549Feature implementationTask summary listThe following is a summary of the tasks in this section:1. "LD 16 - Enable Colle

Features and Software options 55Package Name Number Mnemonic Release•Automatic Call Distribution Calls on Hold (see alsopackage 40)•Automatic Call Dis

550 Collect Call BlockingPrompt Response DescriptionM911_ANI NO M911 route. Must be set to NO to enable CCB...ISDN NO ISDN route. Must be set to NO t

Feature implementation 551Prompt Response DescriptionFWTM (NO) YES Firmware timing for flash. Enter YES to enable firmwaretiming.CUSTxxCustomer number

552 Collect Call BlockingPrompt Response DescriptionTN Terminal numberl s c u Format for Large System and CS 1000E system,where l = loop, s = shelf, c

Feature operation 553Prompt Response Description...CCBA (NO) YES (Deny) allow Collect Call Blocking.Feature operationNo specific operating procedures a

554 Collect Call BlockingNortel Communication Server 1000Features and Services Fundamentals — Book 2 of 6 (C)NN43001-106 02.04 StandardRelease 5.5 9 M

555Conference Warning ToneEnhancementContentsThis section contains information on the following topics:"Feature description" (page 555)"

556 Conference Warning Tone Enhancementfor the Conference Warning Tone can be programmed to be distinctivelydifferent from the tone and cadence produc

Feature implementation 557LD 56 - Configure Conference Warning TonePrompt Response DescriptionREQ CHG Modify existing data.TYPE FTC Flexible Tones and

558 Conference Warning Tone EnhancementFeature operationNo specific operating procedures are required to use this feature.Nortel Communication Server 1

559ConferenceContentsThis section contains information on the following topics:"Feature description" (page 559)"Operating parameters&qu

56 Features and Software optionsPackage Name Number Mnemonic ReleaseAutomatic Call Distribution, Package B•Automatic Call Distribution Call Waiting Th

560 ConferenceConference Control disconnects an unwanted third party (trunk only) from athree-party conference. Analog (500/2500 type) telephone users

Feature interactions 561A warning tone is available for conference calls. When the option is enabled,the tone lets callers know that they are entering

562 ConferenceOnce the last set involved in a conference call disconnects, a search ismade of all trunks remaining in the conference call to determine

Feature interactions 563Call Forward All CallsOn analog (500/2500 type) telephones, Call Forward All Calls can beactivated or canceled during a confer

564 ConferenceWhen a switchhook flash transfers calls on analog (500/2500 type)telephones with three-party conference (C6A) Class of Service, thetransf

Feature interactions 565China - Supervised Analog LinesIf a terminal device answers an incoming call and then initiates a conference,no battery revers

566 ConferenceDial IntercomIf an analog (500/2500 type) telephone is part of a Dial Intercom Group(DIG), the user of the telephone can conference only

Feature interactions 567In-Band Automatic Number IdentificationIf an agent activates the Conference feature while active on an In-BandAutomatic Number

568 ConferenceMessage RegistrationThe party that originates a call is charged. The charge cannot be movedto another party using Conference.Multi-Party

Feature interactions 569Off-Hook Alarm SecurityThe Off-Hook Alarm Security (OHAS) line lockout treatment occurs when atelephone associated with an OHA

Features and Software options 57Package Name Number Mnemonic ReleaseAuxiliary Processor Link•Auxiliary Processor Link•Auxiliary Signaling•B34 Dynamic

570 ConferenceRing AgainThis feature cannot be activated during a conference call.Station Activity RecordsFor a set with Class of Service Call Detail

Feature implementation 571Feature implementationTask summary listThe following is a summary of the tasks in this section:1. "LD 10 - Enable Confe

572 ConferenceFeature operationTo add a new party to an established call on a Meridian 1 proprietarytelephone, follow these steps:Procedure 2Add a new

Feature operation 573—End—Nortel Communication Server 1000Features and Services Fundamentals — Book 2 of 6 (C)NN43001-106 02.04 StandardRelease 5.5 9

574 ConferenceNortel Communication Server 1000Features and Services Fundamentals — Book 2 of 6 (C)NN43001-106 02.04 StandardRelease 5.5 9 May 2008Copy

575Console OperationsContentsThis section contains information on the following topics:"Feature description" (page 575)"Operating param

576 Console Operations•When a ACG is in Night Service, a call to that ACG is redirected to thecustomer or trunk night DN, or to a night ACG (LD 15 opt

Feature operation 577Feature implementationTask summary listThe following is a summary of the tasks in this section:1. "LD 15 - Configure the Cons

578 Console OperationsNortel Communication Server 1000Features and Services Fundamentals — Book 2 of 6 (C)NN43001-106 02.04 StandardRelease 5.5 9 May

579Console Presentation Group LevelServicesContentsThis section contains information on the following topics:"Feature description" (page 579

58 Features and Software optionsPackage Name Number Mnemonic ReleaseBasic Rate Interface•Integrated Services Digital Network Basic RateInterface (see

580 Console Presentation Group Level ServicesEach CPG can go into Night Service mode independent of the othergroups.•Recorded Announcement (RAN)Each C

Feature implementation 581Network-Wide Listed Directory NumberCPG does not work with the network part of Network-Wide Listed DirectoryNumber (LDN) bec

582 Console Presentation Group Level ServicesPrompt Response DescriptionTYPE CPG Console Presentation Group data block.CUSTxxCustomer number, as defin

Feature operation 583Prompt Response DescriptionNIT3xxxxThird NTOD DN.TIM3 hhmm Time for Third NTOD DN.NIT4xxxxFourth NTOD DN.TIM4 hhmm Time for Fourt

584 Console Presentation Group Level ServicesNortel Communication Server 1000Features and Services Fundamentals — Book 2 of 6 (C)NN43001-106 02.04 Sta

585Context-sensitive soft keysFeature descriptionContext-sensitive soft keys provide dynamic functionality to the IP Phonessimilar to that currently s

586 Context-sensitive soft keysTable 12LD 11 - Configure soft keysPrompt Response DescriptionREQ NEW Configure a new soft keyTYPExxxxType of telephoneC

Operating parameters 587Key Number Feature Name Description20Ring Again (RGA) After a busy tone is received, the Ring Againfeature alerts the caller o

588 Context-sensitive soft keys•IP Phone 1110, 1120E, 1140E, and 1150E•IP Phone 2033•WLAN Handsets 2210, 2211, and 2212Feature restrictionsContext-sen

Feature operation 589Feature operationThe following table identifies what is displayed on the IP Phone LCD screenwhen in a specific call state.Table 14C

Features and Software options 59Package Name Number Mnemonic ReleaseCall Detail Recording, Data Link6CLNK1Call Detail Recording•Call Detail Recording•

590 Context-sensitive soft keysCall stateAction DisplayReorder If an invalid number is dialed, thereorder state screen appears.Release and try againEs

Using call features 591Feature Action DisplayRing AgainActivate—screen 2After the busy party is free, the IPPhone sends a short alerting tone.Ring aga

592 Context-sensitive soft keysCallPilot voice-mailbox-related soft keysThe following table identifies the soft keys in CallPilot as they relate to the

CallPilot voice-mailbox-related soft keys 593FeatureAction on CallPilotEquivalent on telephoneGoodbye Press the Goodbye (Bye)key to exit the voice mes

594 Context-sensitive soft keysNortel Communication Server 1000Features and Services Fundamentals — Book 2 of 6 (C)NN43001-106 02.04 StandardRelease 5

595Controlled Class of ServiceContentsThis section contains information on the following topics:"Feature description" (page 595)"Operat

596 Controlled Class of ServiceFeature interactionsAuthorization CodeThe Authorization Code overrides a telephone’s CCOS restriction level.ConferenceI

Feature implementation 597Room StatusYou can change the access limitations for room telephones from the BGD orfrom a telephone equipped with a Room St

598 Controlled Class of ServiceLD 15 - Enable CCOS for a customer.Prompt Response DescriptionREQ: CHG Change.TYPE: CCS Controlled Class of Service opt

Feature operation 599LD 11 - Change CCOS controlling telephone assignments on Meridian 1 proprietary telephones.Prompt Response DescriptionREQ: CHG Ch

6 Revision HistoryNortel Networks technical publications have been retired to reflect thischange: 553-2611-200, 553-2751-104, 553-2831-100, 553-2721-11

60 Features and Software optionsPackage Name Number Mnemonic ReleaseCall Processor Input/Output (Option 81)•Call Processor Input/Output)•Call Redirect

600 Controlled Class of ServiceNortel Communication Server 1000Features and Services Fundamentals — Book 2 of 6 (C)NN43001-106 02.04 StandardRelease 5

601Controlled Class of Service, EnhancedContentsThis section contains information on the following topics:"Feature description" (page 601)&q

602 Controlled Class of Service, EnhancedFeature interactionsAttendant AdministrationThis feature cannot change Controlled Class Service Restrictions

Feature implementation 603Define the Class of Service limitations for the system.2. "LD 11 - Assign keys for the controller telephone." (page

604 Controlled Class of Service, EnhancedLD 11 - Assign keys for the controller telephone.Prompt Response DescriptionREQ: CHG Change.TYPE:a...aTelepho

Feature operation 605Prompt Response DescriptionTN Terminal numberl s c u Format for Large System and CS 1000E system,where l = loop, s = shelf, c = c

606 Controlled Class of Service, EnhancedNote that this is a toggle: If CCOS is already active, pressing the keywill change the CCOS state to inactive

607Converged OfficeThe multimedia strategy of many CS 1000 customers is based on deployingthe Microsoft®Office Communicator soft clients and Live Commun

608 Converged OfficeNortel Communication Server 1000Features and Services Fundamentals — Book 2 of 6 (C)NN43001-106 02.04 StandardRelease 5.5 9 May 200

609Corporate DirectoryContentsThis section contains information on the following topics:"Feature description" (page 609)"Operating para

Features and Software options 61Package Name Number Mnemonic ReleaseCharge Account for CDR•Charge Account and Calling Party Number23CHG1Charge Account

610 Corporate DirectoryFor information on the Corporate Directory feature for M3900series telephones, refer to Telephones and Consoles Fundamentals(NN

Feature implementation 611For a sample database where the average length is 29.5 characters, seeTable 17 "Memory requirements based on database s

612 Corporate DirectoryPrompt Response Description...CLS (CRPD) CRPA Enable or disable the Corporate Directory feature for thisTN.Feature operationRef

Feature operation 613Special charactersThe special character set includes all characters from the extended portionof the ASCII character set. The exte

614 Corporate Directory•CardView—not available for IP Phone 2002If a search was successful and entries were found in the directory, the firstmatch disp

Nortel Communication Server 1000Features and Services Fundamentals — Book 2 of 6 (C)Copyright © 1994–2008, Nortel NetworksAll Rights Reserved.Publicat

62 Features and Software optionsPackage Name Number Mnemonic Release•Commonwealth of Independent States Toll DialTone Detection•Conference•Conference

Features and Software options 63Package Name Number Mnemonic ReleaseDial Tone Detector•Dial Tone Detection•Flexible Dial Tone Detection138DTD10Dialed

64 Features and Software optionsPackage Name Number Mnemonic ReleaseDigital Private Network Signaling System 1Message Waiting Indication• DPNSS1 Messa

Features and Software options 65Package Name Number Mnemonic Release•Diskette Overflow Warning• Display of Calling Party DeniedDistinctive Ringing• Di

66 Features and Software optionsPackage Name Number Mnemonic ReleaseEnhanced Call Trace•Customer Controlled Routing•MFC Inter-working with AML Based A

Features and Software options 67Package Name Number Mnemonic ReleaseFCC Compliance for DID Answer Supervision•Federal Communications Commission Compli

68 Features and Software optionsPackage Name Number Mnemonic ReleaseFlexible Tones and Cadences•Flexible Tone and Digit Switch Control•Reverse Dial on

Features and Software options 69Package Name Number Mnemonic ReleaseH323 Virtual Trunk•IP Peer Networking Phase 2•Branch Office399H323_VTRK3.0HiMail F

7ContentsNew in this release 45Other 45Revision History 45How to get help 49Getting help from the Nortel web site 49Getting help over the telephone fr

70 Features and Software optionsPackage Name Number Mnemonic ReleaseIntegrated Digital Access•Analog Private Network Signaling System(APNSS) (see also

Features and Software options 71Package Name Number Mnemonic ReleaseIntegrated Services Digital Network•Backup D-Channel to DMS-100/250 and AT&T4E

72 Features and Software optionsPackage Name Number Mnemonic ReleaseInternational Primary Rate Access (CO)•Call Connection Restriction (see also packa

Features and Software options 73Package Name Number Mnemonic ReleaseLast Number Redial•Last Number Redial90LNR8Latin American Spanish•Latin American S

74 Features and Software optionsPackage Name Number Mnemonic ReleaseM3000 Digital Sets•M3000 Telephones89TSET7M3900 Full Icon Support•M3900 Full Icon

Features and Software options 75Package Name Number Mnemonic ReleaseMeridian 1 Enhanced Conference, TDS and MFS•Meridian 1 Enhanced Conference, TDS an

76 Features and Software optionsPackage Name Number Mnemonic ReleaseMeridian SL-1 ST Package•Meridian SL-1 ST Package96SLST9Message Intercept•Message

Features and Software options 77Package Name Number Mnemonic ReleaseMultifrequency Signaling for Socotel•Multifrequency Signaling for Socotel135MFE10M

78 Features and Software optionsPackage Name Number Mnemonic ReleaseNetwork Alternate Route Selection•Equi-distribution Network Attendant ServiceRouti

Features and Software options 79Package Name Number Mnemonic ReleaseNew Flexible Code Restriction•China Number 1 Signaling Trunk Enhancements(see also

8 ContentsCalling Party Name Display Denied 94Calling Party Privacy 94Call Forward BusyCall WaitingCall Waiting RedirectionCamp-OnCamp-On, Station 94C

80 Features and Software optionsPackage Name Number Mnemonic ReleaseOperator Call Back (China #1)•Busy Verify on Calling Party Control Calls•China Num

Features and Software options 81Package Name Number Mnemonic ReleaseOriginator Routing Control•Network Drop Back Busy and Off-hook Queuing(see also pa

82 Features and Software optionsPackage Name Number Mnemonic Release•Predictive DialingPre-translation•Pre-translation•Preventing Reciprocal Call Forw

Features and Software options 83Package Name Number Mnemonic ReleaseRadio Paging•Radio Paging•Radio Paging Product Improvements•Recall to Same Attenda

84 Features and Software optionsPackage Name Number Mnemonic ReleaseRoom Status•Room Status100RMS10Scheduled Access Restrictions•Scheduled Access Rest

Features and Software options 85Package Name Number Mnemonic ReleaseSpanish KD3 DID/DOD interface•KD3 Direct Inward Dialing/Direct Outward Dialingfor

86 Features and Software optionsPackage Name Number Mnemonic ReleaseSystem Speed Call•Speed Call/Autodial with Authorization Codes (seealso package 1)

Features and Software options 87Package Name Number Mnemonic ReleaseUnited Kingdom•Analog Private Network Signaling System(APNSS) (see also packages 1

88 Features and Software optionsNortel Communication Server 1000Features and Services Fundamentals — Book 2 of 6 (C)NN43001-106 02.04 StandardRelease

89Call Forward All CallsContentsThis section contains information on the following topics:"Feature description" (page 89)"Operating par

Contents 9Trunk Access Codes 100User Selectable Call Redirection 100Feature packaging 100Feature implementation 100Task summary list 100Feature operat

90 Call Forward All CallsWhen you use Multiple Appearance DNs (MADNs), call redirection isdetermined based on the Terminal Number (TN) order in your D

Feature interactions 91The Flexible Orbiting Prevention Timer, previously fixed at 14 seconds, canbe set during Service Change from 0 to 30 seconds (ev

92 Call Forward All CallsAttendant Overflow PositionIf the telephone assigned an Attendant Overflow DN has activated the CallForward All Calls feature,

Feature interactions 93Call Forward, Internal CallsIf Call Forward Reminder Tone Allowed (CFRA) is in effect, wheneveran analog (500/2500 type) teleph

94 Call Forward All CallsCalling Party Name Display DeniedDuring a Call Forward or Call Transfer, the calling party digits andforwarding/transferring

Feature interactions 95China - Flexible Feature Codes - Outgoing Call BarringEnhanced Flexible Feature - Outgoing Call BarringWhen a telephone with Ou

96 Call Forward All Callsname and number of the terminating telephone be denied, then on thecalling telephone, the name of the terminating telephone i

Feature interactions 97of the telephone. When call forward is activated for a telephone, entering #1automatically deactivates call forward, no matter

98 Call Forward All CallsIf the Call Forward DN is busy, SACP can be activated towards the CallForward DN, if all the requirements for allowing Idle E

Feature interactions 99Network Intercom (Hot Type D and Hot Type 1 Enhancements)Hot Type I calls respect or override all kinds of Call Forward feature