Nortel Networks P0990474 Manual do Utilizador

Part No. P0990474 03CallPilot Mini/CallPilot 150Installation and Maintenance GuideReturnto Menu

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11CallPilot Mini/CallPilot 150 Installation and Maintenance Guide PrefaceThe CallPilot Mini/CallPilot 150 is a voice messaging product suited for smal

12 PrefaceP0990474 03 About the buttons on your telephoneThis guide shows the Business Series Terminal buttons. Table 1 shows which buttons to us

Preface 13CallPilot Mini/CallPilot 150 Installation and Maintenance Guide • Nortel Networks Call Center Reporting Set Up and Operation Guide Prov

14 PrefaceP0990474 03 email:[email protected] (Caribbean & Latin America)Technical Support - CTASTelephone: 1-954-858-7777email

15CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Chapter 1How to use this guideThis guide explains:• what CallPilot Mini/CallPilot 15

16 Chapter 1 How to use this guideP0990474 03 How the instructions are presentedThe tasks in this book are presented as step-by-step instructions,

17CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Chapter 2System overviewAbout CallPilot Mini/CallPilot 150The CallPilot Mini/CallPil

18 Chapter 2 System overviewP0990474 03 CompatibilityMeridian 1 systems compatible with CallPilot MiniThe CallPilot Mini can connect to these Meri

Chapter 2 System overview 19CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Figure 1 Inside the CallPilot Mini/CallPilot 150 PCM

2P0990474 03 Copyright © 2001 Nortel NetworksAll rights reserved. May 17, 2002.The information in this document is subject to change without notice. T

20 Chapter 2 System overviewP0990474 03 Voice message storageThe voice message storage is the amount of memory that CallPilot Mini/CallPilot 150 h

21CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Chapter 3Preparing to install the CallPilot Mini/CallPilot 150This chapter explains

22 Chapter 3 Preparing to install the CallPilot Mini/CallPilot 150P0990474 03 Managing the CallPilot systemCallPilot Mini is managed using CallPil

23CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Chapter 4Installing CallPilot Mini/CallPilot 150This chapter describes installing th

24 Chapter 4 Installing CallPilot Mini/CallPilot 150P0990474 03 Connecting the CallPilot Mini/CallPilot 1501 Open the CallPilot Mini/CallPilot 150

Chapter 4 Installing CallPilot Mini/CallPilot 150 25CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Figure 3 CallPilot Mini/Call

26 Chapter 4 Installing CallPilot Mini/CallPilot 150P0990474 03 Figure 4 Connecting the EMC Kit to the CallPilot Mini cablesEMC Kit

Chapter 4 Installing CallPilot Mini/CallPilot 150 27CallPilot Mini/CallPilot 150 Installation and Maintenance Guide CallPilot Mini/CallPilot 150 L

28 Chapter 4 Installing CallPilot Mini/CallPilot 150P0990474 03

29CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Chapter 5Initializing the CallPilot Mini/CallPilot 150After you install and power up

3CallPilot Mini/CallPilot 150 Installation and Maintenance Guide ContentsPreface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

30 Chapter 5 Initializing the CallPilot Mini/CallPilot 150P0990474 03 Configuring the Meridian 1 PBX to work with CallPilot MiniThe Meridian 1 PBX

Chapter 5 Initializing the CallPilot Mini/CallPilot 150 31CallPilot Mini/CallPilot 150 Installation and Maintenance Guide 2 Respond to the prompts

32 Chapter 5 Initializing the CallPilot Mini/CallPilot 150P0990474 03 Assigning ACD AgentsAll of the steps below are performed on the Meridian 1 P

Chapter 5 Initializing the CallPilot Mini/CallPilot 150 33CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Enabling the Call Forwar

34 Chapter 5 Initializing the CallPilot Mini/CallPilot 150P0990474 03 Initializing CallPilot Mini/CallPilot 150 using CallPilot ManagerTo initiali

Chapter 5 Initializing the CallPilot Mini/CallPilot 150 35CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Connecting to the CallPi

36 Chapter 5 Initializing the CallPilot Mini/CallPilot 150P0990474 03 CallPilot Mini/CallPilot 150 serial portThe following table shows the pin ou

Chapter 5 Initializing the CallPilot Mini/CallPilot 150 37CallPilot Mini/CallPilot 150 Installation and Maintenance Guide 5 Remove power from the

38 Chapter 5 Initializing the CallPilot Mini/CallPilot 150P0990474 03 Changing the IP address using an Ethernet crossover cableUsing an Ethernet c

Chapter 5 Initializing the CallPilot Mini/CallPilot 150 39CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Running the Quick Instal

4P0990474 03 Chapter 3Preparing to install the CallPilot Mini/CallPilot 150 . . . . . . . . . . . . . . . . . . . . . . 21Environment . . . . . . .

40 Chapter 5 Initializing the CallPilot Mini/CallPilot 150P0990474 03 Default Gateway Enter the IP Address of the default next-hop router. If you

Chapter 5 Initializing the CallPilot Mini/CallPilot 150 41CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Table 14 Quick Install

42 Chapter 5 Initializing the CallPilot Mini/CallPilot 150P0990474 03 4 Click the Install button.5 If you are initializing a CallPilot Mini, reboo

Chapter 5 Initializing the CallPilot Mini/CallPilot 150 43CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Initializing CallPilot 1

44 Chapter 5 Initializing the CallPilot Mini/CallPilot 150P0990474 03 3 Press NEXT to show the next Feature Code used by CallPilot. Record this co

Chapter 5 Initializing the CallPilot Mini/CallPilot 150 45CallPilot Mini/CallPilot 150 Installation and Maintenance Guide You can now start progra

46 Chapter 5 Initializing the CallPilot Mini/CallPilot 150P0990474 03

47CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Chapter 6Language Configuration UtilityThe CallPilot Mini/CallPilot 150 has two lang

48 Chapter 6 Language Configuration UtilityP0990474 03 15 Check the information that appears on this screen. If the information is correct, click

49CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Chapter 7 Password administrationResetting passwordsThis section identifies each typ

5CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Chapter 7Password administration. . . . . . . . . . . . . . . . . . . . . . . . . . .

50 Chapter 7 Password administrationP0990474 03 Resetting the operator password (CallPilot 150 only)The operator password is used to gain access t

Chapter 7 Password administration 51CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Resetting the Mailbox passwordsThe Mailbox pas

52 Chapter 7 Password administrationP0990474 03 5 Enter the password again in the Confirmation box.6 Click the Submit button.Resetting the Modem a

53CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Chapter 8Backing up and restoring CallPilotUsing the CallPilot tools, you can:• back

54 Chapter 8 Backing up and restoring CallPilotP0990474 03 Before you backup the CallPilot information, make sure you have enough disk space avail

Chapter 8 Backing up and restoring CallPilot 55CallPilot Mini/CallPilot 150 Installation and Maintenance Guide 9 Click the Backup option.10 In the

56 Chapter 8 Backing up and restoring CallPilotP0990474 03 To restore the CallPilot information:1 Start your web browser.2 Log on to CallPilot Man

Chapter 8 Backing up and restoring CallPilot 57CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Retrieving the CallPilot log filesT

58 Chapter 8 Backing up and restoring CallPilotP0990474 03

59CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Chapter 9Upgrading CallPilot Mini/CallPilot 150This section describes how to upgrade

6P0990474 03 Inactive feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68Time o

60 Chapter 9 Upgrading CallPilot Mini/CallPilot 150P0990474 03 7 Wait until the LED turns on.8 Unplug the power connector from the CallPilot Min

Chapter 9 Upgrading CallPilot Mini/CallPilot 150 61CallPilot Mini/CallPilot 150 Installation and Maintenance Guide 6 Connect power to the CallPilo

62 Chapter 9 Upgrading CallPilot Mini/CallPilot 150P0990474 03

63CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Chapter 10TroubleshootingIntroductionTroubleshooting CallPilot Mini/CallPilot 150 pr

64 Chapter 10 TroubleshootingP0990474 03 If there is no response, this indicates that CallPilot 150 is not functioning. Refer to “CallPilot Mini/C

Chapter 10 Troubleshooting 65CallPilot Mini/CallPilot 150 Installation and Maintenance Guide • power supply cord is connected to the CallPilot Min

66 Chapter 10 TroubleshootingP0990474 03 General Delivery Mailbox greeting plays when you dial the Voicemail DN on CallPilot MiniYou must reboot t

Chapter 10 Troubleshooting 67CallPilot Mini/CallPilot 150 Installation and Maintenance Guide CallPilot 150 does not reboot following **STARTUPFoll

68 Chapter 10 TroubleshootingP0990474 03 Inactive featureMaintenance of the CallPilot 150 installation is required if you attempt to initialize th

Chapter 10 Troubleshooting 69CallPilot Mini/CallPilot 150 Installation and Maintenance Guide LED 1 is blinking quicklyIf LED 1 is blinking quick

7CallPilot Mini/CallPilot 150 Installation and Maintenance Guide FiguresFigure 1 Inside the CallPilot Mini/CallPilot 150 . . . . . . . . . . . . . . .

70 Chapter 10 TroubleshootingP0990474 03

71CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Appendix AModem AccessWhen there is no access to the CallPilot Mini/CallPilot 150 us

72 Modem AccessP0990474 03 If your computer has a modem with one telephone cable connector, you need to use a telephone line splitter. To connect

Modem Access 73CallPilot Mini/CallPilot 150 Installation and Maintenance Guide 3 In the Advanced options box, select the Log on to network option

74 Modem AccessP0990474 03 Configuring the Dial-Up Networking TCP/IP parameters on Windows NT 4.01 Click the Configure button.2 Click the Initial

Modem Access 75CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Creating a Dial-Up Networking connection on Windows 20001 Click th

76 Modem AccessP0990474 03 Configuring the Dial-Up Networking TCP/IP parameters on Windows 20001 Right click on the Dial-Up Networking connection

Modem Access 77CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Installing the Nortel Networks Modem Configuration UtilityYour mod

78 Modem AccessP0990474 03 Enabling the modem on the CallPilot Mini/CallPilot 150You must enable the CallPilot modem before you access the system

Modem Access 79CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Changing the modem access password using a telephone (CallPilot 15

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80 Modem AccessP0990474 03 Connecting to the CallPilot systemTo connect to the CallPilot system you must:• configure your modem to access the Cal

Modem Access 81CallPilot Mini/CallPilot 150 Installation and Maintenance Guide 7 Use the telephone connected to your computer modem to dial the C

82 Modem AccessP0990474 03 Accessing the CallPilot system using CallPilot Manager1 Start your web browser.2 In the URL field, enter http://192.16

83CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Appendix BNorstar Directory NumbersNorstar is a digital system, capable of carrying

84 Norstar Directory NumbersP0990474 03 Programming CallPilot 150 DNs to memory buttonsAs a troubleshooting aid, it is helpful to program the Cal

85CallPilot Mini/CallPilot 150 Installation and Maintenance Guide GlossaryAdministrationThe tasks involved in maintaining Mailboxes, Greetings, Skills

86 GlossaryP0990474 03 ConfigurationThe tasks involved in setting up the different parameters of CallPilot. For example, configuring the telephon

Glossary 87CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Feature CodeA unique three-digit code that is used to access CallPilot

88 GlossaryP0990474 03 MailboxA storage place for messages on CallPilot.MbyteThe abbreviation for megabyte. A megabyte is equal to 1,048,576 byte

Glossary 89CallPilot Mini/CallPilot 150 Installation and Maintenance Guide RS-232 terminalA device with a display, such as a computer or a laptop

9CallPilot Mini/CallPilot 150 Installation and Maintenance Guide TablesTable 1 Telephone buttons . . . . . . . . . . . . . . . . . . . . . . . . . .

90 GlossaryP0990474 03

CallPilot Mini/CallPilot 150 Installation and Maintenance Guide91 IndexAACD Queue, adding on Meridian 1 30Active agents, maximum 17Attendant DN

92 IndexP0990474 03 KKSU, compatible Norstar 18LLAN, requirement for 22Language Configuration Utility 47Languages, changing 47LEDs 27erro

Index 93CallPilot Mini/CallPilot 150 Installation and Maintenance Guide Softwareupgrading 59Storage (hours) 17Subnet Mask 39, 41SwitchesMerid

94 IndexP0990474 03