manuais Nortel Networks 6.1

Nortel networks 6.1 Manual do Utilizador (278 páginas)

Marca: Nortel-networks | Categoria: Auriculares | Tamanho: 3.89 MB |

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Índice

Compact ICS 6.1

1

Coordinator

1

Table of Contents

3

Making calls 73

5

Auto Attendant 83

5

Transferring calls 111

6

Forwarding your calls 119

7

User Preferences 165

9

Programming Hunt Groups 171

9

Telephone features 195

10

ISDN 211

11

Using System features 219

11

General System features 243

13

Troubleshooting 249

13

Common feature displays 253

13

Index 257

13

Getting started with Norstar

15

Before you start

16

Using Buttons

17

Overlay placed over keys

22

T7316E programming set

22

T7316 programming set

22

M-series terminals overlay

23

Programming map (page 1)

25

Programming map (page 2)

26

Starting and ending a session

27

Ending a session

28

Frequently used

29

Choose a speed dial code

32

Changing the name of a line

36

Press

40

Answering calls

43

Line buttons

44

What line indicators mean

44

Rings you may hear

45

46 / Answering calls

46

Answering calls / 47

47

CALLBACK

47

Using a CAP module

48

Answering calls / 49

49

50 / Answering calls

50

Cold starting the KIM

51

Customizing your KIM module

52

Release button

53

Hearing aid compatibility

53

54 / Answering calls

54

Answering calls / 55

55

56 / Answering calls

56

Answering calls / 57

57

58 / Answering calls

58

Pickup denied

59

Answer DNs and Answer keys

60

Creating a Conference Call

61

Putting a conference on hold

62

Splitting a conference

63

Canceling Group Listening

64

Using handsfree/mute

65

Muting handsfree

66

Using handsfree

67

68 / Answering calls

68

Handsfree

68

Answering calls / 69

69

Making a call private

70

Disconnecting by accident

71

72 / Answering calls

72

Making calls

73

76 / Making calls

76

Using Standard Dial

77

Using Automatic Dial

77

Using Pre-dial

78

Priority Call

78

Making a priority call

79

Using Ring Again

80

Can't ring again

81

Ring Again?

81

YES NO EXIT

81

82 / Making calls

82

Auto Attendant

83

Custom Call Routing (CCR)

84

Direct extension dialing

85

86 / Auto Attendant

86

Turning CCR on or off

87

88 / Auto Attendant

88

Auto Attendant / 89

89

90 / Auto Attendant

90

Answer and CCR

91

Bus. open

92

Bus. closed

92

Auto Attendant / 93

93

Answer and CCR greetings

94

Auto att grtngs

95

Programming or changing CCR

96

Time savers for making calls

97

Using Last Number Redial

99

Using Speed Dial

100

Auto Attendant / 101

101

Making a speed dial call

102

Using Saved Number Redial

103

104 / Auto Attendant

104

Handling many calls at once

105

Using Call Queuing

106

Incoming calls

108

Outgoing calls

109

No free call keys

110

Transferring calls

111

Transferring external calls

112

Canceling a transfer

112

Displays

113

Using Camp-on

114

Parking a call

115

Using Call Park

116

Using Callback

117

118 / Transferring calls

118

Forwarding your calls

119

Overriding Call Forward

120

Changing Forward no answer

120

Forward on busy

121

DND on Busy

121

Call Forward and Voice Mail

122

Line Redirection

123

Canceling Line Redirection

124

Forwarding your calls / 125

125

Using Line Redirection

127

128 / Forwarding your calls

128

Communicating in the office

129

Creating page zones

130

Sending a message

132

Viewing your messages

133

Replying to a message

133

Viewing messages you sent

134

Using Voice Call

136

Voice Call Deny

137

Tracking your incoming calls

139

Call Log options

140

Logging a call manually

140

Viewing your Call Log

141

Viewing a Call Log item

141

Erasing log items

141

Making a call using Call Log

142

Deleting an assigned password

143

Using Voice mail

145

Customizing your telephone

147

Programming feature buttons

149

Erasing a feature button

149

Labeling your set

151

Identifying the telephones

152

Send Msg

153

T7316 BST lower buttons

156

Norstar M7310 set

157

M7310 dual memory buttons

158

Default button assignments

161

Moving line buttons

162

Changing the type of ring

163

Adjusting the Ring volume

163

User Preferences

165

Changing button programming

166

Changing a User Speed Dial

167

Changing Call Log options

168

Changing how calls are dialed

168

170 / User Preferences

170

Programming Hunt Groups

171

172 / Programming Hunt Groups

172

Moving members of a group

173

174 / Programming Hunt Groups

174

Setting the distribution mode

175

Setting the hunt delay

176

Programming busy line setting

176

Programming the overflow set

177

Setting the name

178

Hunt Group

179

Using Silent Monitor

180

Programming Hunt Groups / 181

181

Feature notes

182

Programming Hunt Groups / 183

183

184 / Programming Hunt Groups

184

Hospitality passwords

185

Room/desk information

186

Programming room information

187

Setting the room condition

189

Using the room set

189

Using the admin set

189

Programming the alarm feature

190

Using the alarm

192

Canceling an alarm

192

Turning off an alarm

193

Telephone features

195

196 / Telephone features

196

Telephone features / 197

197

Installing Norstar telephones

198

Telephone features / 199

199

Naming a telephone or a line

200

Moving telephones

200

Stopping calls

201

Refusing to answer a call

201

Canceling Do Not Disturb

201

Using Do Not Disturb

201

Using Background Music

202

Telephone features / 203

203

204 / Telephone features

204

206 / Telephone features

206

• Enter

206

Telephone features / 209

209

210 / Telephone features

210

ISDN BRI

211

ISDN BRI features

212

Service provider features

213

Automatic Call Back

214

Automatic Recall

214

MCID (profile 2)

214

ISDN BRI terminals

215

ISDN applications

216

Leased line backup

217

LAN to LAN bridging

217

Internet and database access

217

218 / ISDN

218

Using System features

219

Turning Services on and off

220

Using System features / 221

221

To turn on a Service

222

To turn off a Service

222

Services ON

224

Using passwords

225

Changing passwords

226

Clearing a Call Log password

226

Silent Monitor password

227

Using special telephones

228

Bypassing a Hotline

229

Control telephone

230

SM Supervisor

230

Using Set lock

231

Using an auxiliary ringer

232

Using System features / 233

233

Long Tones

234

Programmed Release

235

Run/Stop

235

Wait for Dial Tone

236

Using tone dialing for a call

236

Using System features / 237

237

Class of Service (COS)

238

Maintaining security

238

Using System features / 239

239

Tone What it means

239

240 / Using System features

240

Invalid Password

241

242 / Using System features

242

General System features

243

Line assignment

244

Target line

244

Line pools

245

Overflow call routing

245

M7100 and T7100 telephones

245

Memory buttons

246

Prime line

247

Private lines

247

Volume bar

247

248 / General System features

248

Troubleshooting

249

Testing the telephone display

250

Testing the telephone buttons

250

Testing the telephone headset

251

Testing the telephone speaker

251

252 / Troubleshooting

252

Common feature displays

253

258 / Index

258

‡ Wait for Dial Tone symbol

259

Access denied

259

260 / Index

260

Call 221?

261

Call traced

261

Denied in admin

262

Index / 263

263

Feature timeout

264

Hold or release

265

266 / Index

266

Line 001 waiting

267

Line denied

267

Line in use

267

Line001 transfer

267

Make calls first

268

Index / 269

269

Parked call

270

Pick up receiver

270

Priority>223

270

Index / 271

271

Release a call

272

Release calls

272

Restricted call

272

Set locked

273

274 / Index

274

Use line pool?

275

276 / Index

276

Backup programming overlays

277

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