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Troubleshooting the NVG
This chapter provides troubleshooting tips for the following problems:
Cannot connect to the Nortel VPN Gateway (NVG) through Telnet or
SSH, on “Cannot Connect to VPN Gateway through Telnet or SSH”
(page 146).
Cannot add the VPN Gateway to an existing cluster, on “Cannot Add
an NVG to a Cluster” (page 148).
Cannot contact the Management IP Address (MIP) on “Cannot Contact
the MIP” (page 149).
The VPN Gateway stops responding, on “The NVG Stops Responding”
(page 151).
A user password is lost, on .
An ASA 310-FIPS does not process any SSL traffic, on “A User
Password is Lost” (page 152).
Resetting the HSM cards on the ASA 310-FIPS, on “An ASA 310-FIPS
Stops Processing Traffic” (page 153).
An NVG cluster configuration needs to be reconstructed onto new
devices, on “AnASA 310-FIPS Cluster Must be Reconstructed onto
New Devices” (page 158).
User fails to connect to the VPN, on “A User Fails to Connect to the
VPN” (page 163).
User unable to connect to the VPN Gateway through the Net Direct
client, on “User Unable to Connect to the VPN Gateway through the
Net Direct Client” (page 168).
Unable to download NetDirect from VPN server.
Cannot download the NetDirect Zipped file from client PC.
The chapter also provides a section on performing system diagnostics, on
“System Diagnostics” (page 172).
Nortel VPN Gateway
User Guide
NN46120-104 02.01 Standard
14 April 2008
Copyright © 2007-2008 Nortel Networks
.
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