Nortel-networks Circuit Card 311 Manual do Utilizador descarregar pdf (Página 15)

How to get help

This chapter explains how to get help for Nortel products and services.

Getting help from the Nortel web site

The best way to get technical support for Nortel products is from the Nortel

Technical Support web site:

nortel.com/support

This site provides quick access to software, documentation, bulletins, and

tools to address issues with Nortel products. From this site, you can:

•

download software, documentation, and product bulletins

•

search the Technical Support Web site and the Nortel Knowledge Base

for answers to technical issues

•

for Nortel equipment

•

open and manage technical support cases

Getting help over the telephone from a Nortel Solutions Center

If you do not ﬁnd the information you require on the Nortel Technical Support

web site, and you have a Nortel support contract, you can also get help over

the telephone from a Nortel Solutions Center.

In North Amer ica, call 1-800-4NORTEL (1-800-466-7835).

Outside North America, go to the following web site to obtain the telephone

number for your region:w

ww.nortel.com/callus

Getting help from a specialist by using an Express Routing Code

To access some Nortel Technical Solutions Centers, you can use an

Express Routing Code (ERC) to quickly route your call to a specialist in your

Nortel product or service. To locate the ERC for your product or service, go

to:w

ww.nortel.com/erc

Nortel Communication Server 1000

Circuit Card Reference

NN43001-311 01.04 Standard

Release 5.0 23 May 2008

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