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Digital Telephone IP Adapter Installation and Administration Guide 221
January 2005 Troubleshooting
Using Configuration Manager’s PING
PING, or Packet InterNet Groper, is a protocol and program to test that a device
is accessible on a network. This section explains how to use the PING option
provided in the Configuration Manager to verify network connectivity. Use this
test as a troubleshooting tool to determine if you can reach the RLC, another
remote unit, or any other device on the network.
Getting there 911x → Configuration Manager
Performing a Configuration Manager PING
To perform a Configuration Manager PING:
1 From the Menu Bar, choose Tests → Ping.
Result: The PING Test dialog box displays, similar to the following:
2 Enter the IP Address of the unit you want to PING in the IP Address field.
3 Enter the number of times you want to PING the unit in the Number of
Cycles field (1 to 100).
- Digital Telephone IP Adapter 1
- Publication history 5
- Contents 7
- Planning for installation 55 8
- January 2005 Contents 9
- Configuration Manager 113 10
- 7 Administration 155 11
- 8 Troubleshooting 207 12
- A Planning forms 229 13
- Contents Standard 2.1 14
- About this document 15
- About this guide 16
- Product overview 17
- Skills you need 18
- Data networking knowledge 19
- Precautionary messages 20
- → Logon Unit → Telnet 20
- PBX terminology 21
- Related information products 22
- Product Introduction 26
- Reach Line Card 27
- Voice over IP technology 27
- ! telephone menu 28
- Hardware description 29
- Indicators 30
- Front view 30
- G101532IP 33
- ! cable modem 34
- Connection options 35
- External IP Adapter unit 36
- Digital Telephone Internal 36
- IP Adapter circuit card 36
- Outgoing call process 37
- Incoming call process 37
- Host-controlled call mode 37
- IP Adapter unit site 38
- Voice over IP network call 39
- Digital telephone 40
- System security 42
- Telephones 43
- Supported telephone modules 46
- Supported telephone features 47
- Supported Codecs 49
- Online/Offline Table 50
- Emergency service number 51
- Manager 52
- Power requirements 53
- Planning for installation 55
- Physical environment 56
- Specification Minimum Maximum 57
- Normal operation 57
- Power consumption 57
- Mounting options 58
- Administration PC 59
- Windows PC requirements 60
- Network considerations 62
- Network diagram 63
- Deployment 64
- IP deployment 65
- Adapter unit 67
- Preparing for installation 68
- Adapter circuit card 70
- Installing ferrite beads 73
- G101482IP 74
- Note: Do not let go yet 78
- Rear view 79
- ! RAM memory test 81
- ! Flash checksum validation 81
- ! Perform a syslog test 82
- Chapter 4 83
- Accessing the telephone menu 85
- Telephone menu key function 85
- Enter User Name 87
- Press the Rls key to exit 87
- Enter Password 87
- [1-Yes 2 - No] 90
- The telephone 91
- , similar to 91
- 2 hours, press 1, 2, and 91
- Modify Localization? 105
- [1-Yes 2-No] 105
- Modify Modem Tones? 105
- Chapter 5 113
- Before you begin 114
- → Save to Flash from the 117
- Enable PBX Alarms 119
- SPRE Codes: Online 119
- SPRE Codes: Offline 119
- SPRE Codes: Registration 119
- Field Description 119
- Addon Module Type 121
- IP configuration 122
- Configuring IP information 123
- IP Gateway 126
- DiffServ CodePoint 126
- DiffServ CodePoint: Value 127
- 802.1Q Mapping 128
- 802.1Q Mapping: VLAN ID 128
- 802.1Q Mapping: Priority 128
- RLC connection configuration 129
- → Save to Flash 130
- Auto upgrade configuration 133
- Configuring automatic upgrade 134
- ! Once a Day 135
- ! Once a Week 135
- ! Once a Month 135
- Frequency field) 136
- Syslog configuration 137
- IP Address 139
- Facility Indicator 139
- Using the digital telephone 141
- Modes of operation 142
- Placing and receiving calls 144
- Indicator updates 146
- Display messages 147
- Message Description 148
- Telephone features operation 150
- Call Transfer 151
- Going online and offline 152
- Administration 155
- 911x → Configuration Manager 156
- → Change Password → Local 157
- → Change Password → Node 158
- Creating the backup file 160
- → Download Config 160
- January 2005 Administration 161
- Restoring the configuration 162
- Administration Standard 2.1 164
- Display logs 167
- Telephone IP Adapter unit 169
- → Resize Logs 169
- Clear logs 170
- → Clear Logs 170
- Statistics screens 171
- Caller Information Statistics 174
- Ethernet Interface Statistics 181
- Collisions 185
- Statistic Description 185
- Network Statistics 186
- Tx Voice Samples 188
- Rx Voice Samples 188
- Rx Error 188
- Rx Dropped 189
- EthTx Mcast 189
- EthTX Ucast 189
- EthTx Disc 189
- → System Data 192
- Types of upgrades 193
- Downloading the upgrade file 193
- Performing a firmware upgrade 196
- → Upload S/W 198
- Digital Telephone 199
- IP Adapter unit 199
- 4 Click on the Next button 202
- Restarting the system 204
- Performing a software upgrade 206
- Troubleshooting 207
- Question 209
- Troubleshooting Standard 2.1 210
- Digital telephone set 211
- January 2005 Troubleshooting 213
- Network connectivity 217
- Symptom What to do 219
- Software problems 220
- Unsuccessful PING options 223
- Syslog testing 224
- Alarms and alerts 225
- United States 227
- Asia/Pacific 228
- Planning forms 229
- IP Adapter telephone menu— 232
- Configuration Values 232
- January 2005 Planning forms 233
- Planning forms Standard 2.1 234
- Connection pin-out tables 235
- RJ-45 Ethernet connector 236
- Power connector pin-out table 238
- Equipment attachment notice 239
- Industry Canada 240
- Appendix D 241
- Underwriters Laboratory (UL) 242
- Australia 242
- Electromagnetic compatibility 243
- Electromagnetic immunity 244
- Electrostatic discharge 245
- FCC requirements 246
- Party lines 247
- Fields Index 249
- Fields Index Standard 2.1 250
- January 2005 Fields Index 251
- Total Channels 179 252
- Numerics 253
- Index Standard 2.1 262
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